ASHLEE ROBERTSON
Beaconsfield,Vic
Summary
I currently work at Pink Hill Hotel in Beaconsfield. I love everything about hospitality and customer service and absolutely thrive in a fast-paced environment. I believe in giving the customer the most amazing customer service and always strive to go above and beyond. After studying a Diploma in events, I'm very keen to get into the wedding industry, something I've always been very passionate about.
Overview
17
17
years of professional experience
Work History
Reception, Bar and Bistro Attendant
Pink Hill Hotel
Beaconsfield
01.2022 - Current
- Meet and seat customers, explaining the daily specials, where toilets are located, etc.
- Work in function bar, bistro bar, and taking orders at the servery.
- Take customer bookings at reception and enter details into booking system.
- Work in bistro bar, bistro floor, and functions.
owner cake decorator
Robertson's Cakes
01.2017 - 01.2023
Front of house
Cardinia Park Hotel
01.2019 - 01.2020
Front of House
Ambrosia Restaurant
01.2018 - 01.2019
Customer Service
Focus On furniture Head Office
01.2016 - 01.2017
- Answered customer inquiries over the phone and through email.
- Resolved customer complaints regarding services or products in a professional manner.
- Scheduled appointments for customers who need assistance with product installation or repair.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Sales
'The Bluepod Coffee Company'
01.2011 - 01.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Contractor for SP AusNet
'Conneq'
01.2010 - 01.2011
Customer Service Officer
'Blue Connections'
01.2009 - 01.2010
Customer Service
'Siemens'
01.2008 - 01.2009
Skills
- Strong customer service skills
- Strong written and verbal communication skills
- Fantastic phone manner and attention to detail
- Work in a strong team environment as well as independently
- Adaptability and professionalism
- Reliable and punctual
- Customer-focused
Education and Training
- Hold a current RSA
- Diploma in Event Management at 'The College of Event Management' in Melbourne. (2016)
- Completed Certificate three in Business/Administration in 2008
- Completed Year 12 at Lilydale High School in 2006
Timeline
Reception, Bar and Bistro Attendant
Pink Hill Hotel
01.2022 - Current
Front of house
Cardinia Park Hotel
01.2019 - 01.2020
Front of House
Ambrosia Restaurant
01.2018 - 01.2019
owner cake decorator
Robertson's Cakes
01.2017 - 01.2023
Customer Service
Focus On furniture Head Office
01.2016 - 01.2017
Sales
'The Bluepod Coffee Company'
01.2011 - 01.2016
Contractor for SP AusNet
'Conneq'
01.2010 - 01.2011
Customer Service Officer
'Blue Connections'
01.2009 - 01.2010
Customer Service
'Siemens'
01.2008 - 01.2009
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