Ashlee Scullin

• Managed a high volume of client requests, ensuring timely and effective service delivery via email and phone.
• Collaborated with internal departments to optimise service operations.
• Conducted performance reviews for technicians, providing feedback and support for professional development.
• Oversaw scheduling and dispatching of technicians workloads.
• Ensured optimal inventory levels through suppliers.
• Prepared reports on service Key Performance Indicators for management review.
• Gathered, organised and input information into digital database (UpTick).
• Created and managed project plans, timelines and budgets.

• Client relationship management and on-boarding of Combustible Cladding projects alongside senior leaders.
• Manage internal execution of Building Notices and Building Orders regarding Combustible Cladding.
• Monthly and ad hoc client invoicing.
• Maintain data accuracy by setting and monitoring review standards.
• In-depth knowledge of audit processes and compliance standards for each state.
• Developed and initiated projects, managed costs, monitored performance and ensured compliance.
• Updating of internal processes to improve efficiency and accuracy.

• Quality assurance reviews for; Door & Egress Reports, ESM Defect Summary and Annual Essential Safety Measures reports.
• Process Building Health & Safety reports.
• Processing and reviewing of Occupancy Permits and Maintenance Determinations provided by Building Surveyors, relevant councils and Fire Rescue Victoria.
• Processing contractor signoff submissions, completing on site inspections when required.
• Assisting with processing Invoices through Xero and amendments/alterations to invoicing.

Elecomm's sole administrative assistant and personal assistant to the director.

• Onboarding new employees.
• Customer and contract relations.
• Payment and creating of invoices.
• Job scheduling and payroll.
• Minute taking and scheduling of meetings.
• Processing of after-hours works.
• Assisting director with other ad-hoc administrative tasks.

• Administration for Parks Department Team Leaders & Coordinators.
• Scheduling meetings and minute taking.
• Assisting all Parks with various admin tasks.
• Payment of invoices and purchase order maintenance.
• Organising residential requests and triaging of requests to appropriate departments and team leaders.
• High volume data entry.
• High-volume telephone customer service.