Ashlee Stoker
Sydney
NSW
Summary
Over the last five years, I have developed my skills and talents within the tech Start up Industry, Growing from Sales Operations Specialist at Lightspeed POS (Formerly Kounta) to Team Leader of Payment Applications for the APAC region. Most recently, I was a Account Manager at SmartPay Australia. I am results driven and highly organised with a passion for relationship building, communication and strong administration skills. Whilst I thoroughly enjoyed and value in my previous roles, I am now excited and motivated in looking ahead at my next challenge.
Overview
16
16
years of professional experience
Work History
Account Manager
SmartPay
Sydney, New South Wales
05.2024 - 02.2025
- Receiving live retention calls from current customers, recognising pain points to develop strategies and prevent churn
- Increasing client satisfaction with strong relationship building and support
- Managing a diverse portfolio of accounts from multiple different industries
- Successfully resolving escalated issues from Merchants
- Understanding and promoting current marketing campaigns
- Analysing customer feedback and working with stakeholders to implement necessary changes
- Undertaking health checks with merchants
- Conducting welcome calls to new merchants who fell into my portfolio
- Increasing revenue through upselling and cross selling such as additional device orders
- Identifying referral opportunities
- Completing pricing reviews
Team Lead, Payment Applications APAC
Lightspeed Ecommerce
Sydney, New South Wales
08.2022 - 04.2024
- Assisted with the introduction of Lightspeed Payments (EFTPOS) in APAC
- Accountable for the performance of the APAC Sales Operations team; Ensuring team KPI's and performance metrics are achieved on a monthly and quarterly basis with the ability to influence outcome of KPI's
- Introduced Capital funding tasks to the team as well as, assisted with these tasks.
- Actively contribute to the improvement of the team procedures and processes
- Interviewing and Onboarding
- Coaching and Training new starters, from non to adequately trained individuals
- Introduced Capital funding and tasks to the team as well as assisted with these tasks.
- Designing, Building and implementing regular team training sessions and progression evaluations
- Presentations at offsite events
- Develop team strengths and harness to improve any weaknesses identified
- Delegating tasks and fine tuning task schedules
- Running weekly team meetings and conducting fortnightly 1 on 1s
- Managing projects
- Inspiring team culture
Merchant Application Coordinator
Lightspeed Ecommerce
Sydney, New South Wales
08.2021 - 08.2022
- Pipeline management and ensuring quick turnaround of applications completed
- Issuing merchant applications to customers
- Monitor existing application through lifecycle to ensure successful boarding of new merchants
- Ensure follow up and support with regards to outgoing Lightspeed Payments Applications
- Enter data related to incoming applications and submit supporting documentation for underwriting
- Liaise between internal teams in order to collect information and align processes
- Process offboarding requests as required
- Assign Payment terminals
- Coordinate shipments and returns of Lightspeed Payments hardware
- Respond to internal tickets.
Sales Operations Specialist
Lightspeed Ecommerce
Sydney, New South Wales
09.2020 - 08.2021
- Monitor and Respond to Zendesk queries and queues
- Processing invoices
- Provide insight and support to members of the sales department
- Collaborate with supplier for activities related to hardware
- Pipeline Management
- Work towards sales KPI's (Call number KPI's, application submitted number KPI's)
- Send payment applications through third party payment company (Sub authorised rep).
- Review payment applications and review documents sent by customers (KYC, KYB, EQUIFAX)
- Handle other duties and responsibilities as defined by management.
Administration Manager
Beaches Sea Doo And Can Am
Sydney, New South Wales
04.2019 - 02.2020
- Reception and administration duties
- Invoicing and receiving
- Raising purchase orders
- Workshop Management
- Office Management
- Registering Jet Skis and Trailers
- Data entry into internal systems
- Stock Management of Jet Ski's and Parts.
People Manager (contract)
People2people
Sydney, New South Wales
05.2018 - 05.2018
- Reception duties
- Screening applications and resumes
- Formatting candidate resumes
- Booking in internal and external interviews
- Sourcing candidates throughout the current database
- Meeting room management and board room set up
- Liasing with clients whilst building and developing relationships
- Data entry of candidate paperwork and maintaining compliance
- Preparing contracts for contractors
- Organising courier deliveries
- Stationary order and office maintenance.
Administration Support
Ampersand International
Sydney, New South Wales
03.2016 - 09.2017
- Reception duties
- Meeting calendar management and board room set up
- Formatting candidate resumes
- Position posting consultants
- Preparing contracts for contractors and clients
- Managing contractors in both Sydney and Melbourne
- Managing time sheets approvals and hours
- Data entry of candidate paperwork and maintaining compliance
- Supporting the COO with government contractor reports
- Assisting the executive assistant with travel bookings
- Conducting police and VEVO checks.
Various Retail Positions
Various
01.2009 - 01.2017
Education
HSC -
Barker College
Sydney, NSW11-2012
Skills
- Customer Relationships
- Coaching
- Mentoring
- Supporting team members
- Performance Monitoring
- Improvement Coaching
- Employee Evaluation
- Hiring procedures
- Teamwork
- Administration
- Collaboration
Timeline
Account Manager
SmartPay
05.2024 - 02.2025
Team Lead, Payment Applications APAC
Lightspeed Ecommerce
08.2022 - 04.2024
Merchant Application Coordinator
Lightspeed Ecommerce
08.2021 - 08.2022
Sales Operations Specialist
Lightspeed Ecommerce
09.2020 - 08.2021
Administration Manager
Beaches Sea Doo And Can Am
04.2019 - 02.2020
People Manager (contract)
People2people
05.2018 - 05.2018
Administration Support
Ampersand International
03.2016 - 09.2017
Various Retail Positions
Various
01.2009 - 01.2017
HSC -
Barker College
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