ASHLEE TIARNA BALD

• Assisted guests with check-in and checkout processes.
• Collaborated with housekeeping staff to ensure rooms were ready for occupancy.
• Responded to customer inquiries in a professional manner.
• Processed payment transactions accurately and efficiently.
• Upsold additional products or services to customers when appropriate.
• Coordinated front office activities, enhancing operational efficiency.

• Point of Sale (POS) system knowledge for sales, returns, and refunds.
• Completing POS Transactions, with payments of Credit, Debits cards or CAD Cash.
• Overhead paging system capabilities for consumer information and staff instructions.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.

• Utilized Point of Sales (POS) systems for ticket sales, lesson bookings, and refunds.
• Assisted guests with inquiries regarding mountain and village activities.
• Managed Guest Relation Agents by assigning tasks and completing end-of-day reports.
• Trained new team members on POS systems and ticketing procedures.
• Collaborated with supervisors to plan and prepare for new seasons and product launches.
• Promptly identified customer needs to enhance service delivery.

Developed and implemented multiple work instructions for data capture, report creation, and patient transport systems.

• Strengthened vendor relationships as Lead Patient Transport Booking Coordinator, enhancing booking capacity and patient wellness.
• Coordinated meetings and bookings, fostering connections with internal teams and external partners.
• Collaborated with team to improve workflow and cultivate a constructive work environment.
• Served as initial triage contact for patients, assessing needs and determining appropriate services.
• Managed emergency situations by contacting medical personnel or services proactively.
• Responded promptly to incoming calls and customer inquiries with professionalism.
• Maintained accurate client records by updating information and scheduling appointments effectively.

• Executed class registrations and sales processes to maximize attendance and revenue.
• Greeted members and facilitated setup of class activities for a positive experience.
• Managed email and phone communications, ensuring timely responses to team inquiries.
• Organized and coordinated events, competitions, and showcases, contributing as a performer.
• Educated new or prospective members about studio offerings and class details.

• Maintained medical records and digital filing systems to ensure accurate documentation.
• Contributed to preparation of financial documents for organizational use.
• Gained experience in front desk operations and phone communications.
• Assisted with FLEET car booking systems to streamline transportation logistics.
• Trained across multiple roles including medical records, finance, reception, and clerical positions.
• Served as personal assistant while managing diverse administrative tasks.
• Supported ward clerks, ER clerks, and day surgery clerks in daily operations.

• Developed strong customer communication skills through direct interactions.
• Successfully managed multiple tasks in high-pressure environments.
• Handled monetary transactions accurately and responsibly.
• Assisted with food preparation during peak hours and special events.
• Responded to customer inquiries professionally, offering precise product and service information.