Ashlee Trenow
Bowen,QLD
Summary
Dedicated and reliable worker proficient in Hospitality and Customer Service roles for over 10 years. Bringing forth a positive attitude and a variety of beneficial skills. Proven ability to work in various team environments and work hours, comprehend strict health and safety regulations and attaining extensive communication skills. Committed to adapting current skill sets and highly motivated to learn and explore new abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dental Assistant and Receptionist
Bowen Dental
09.2023 - Current
- Cleaned and sanitised dental tools and equipment and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Collaborated with management to develop comprehensive health and safety policies for the company.
- Managed hazardous materials handling procedures, ensuring proper storage, labeling, and disposal.
- Served as a liaison between company management, regulatory agencies, and employees regarding health and safety matters on an ongoing basis.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Developed and implemented safety policies and procedures to promote workplace safety.
Administration Assistant
Industry Fire Services
01.2023 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Updated spreadsheets and databases
- Basic knowledge of computer program Simpro
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Promoted safe work practices through ongoing training sessions and toolbox talks
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Provided support during safety drills and exercises, ensuring proper execution of emergency response plans.
- Maintained documentation of daily notes, safety training records and accident investigations.
Administrative Assistant
Whitsunday Regional Council
01.2018 - 12.2022
- Supported efficient meetings by organising spaces and materials
- Promoted safe work practices through ongoing training sessions and toolbox talks
- Developed extensive conflict resolution skills as result of diffusing tense situations with unhappy customers.
- Updated spreadsheets and databases daily to record customer complaints/enquiries
- Interacted with customers professionally by phone, email or in-person to provide information
- Produced documents, spreadsheets and presentations using MS Office
- Answered calls, took messages and transferred calls to appropriate individuals.
Tuckshop Convenor
Bowen State School P&C
01.2014 - 12.2018
- Cleaned and sanitised dishes and utensils, consistently keeping adequate supplies on hand
- Communicated effectively with customers
- Maintained high standards of food quality by overseeing preparation and monitoring food safety.
- Maintained compliance with policies and procedures for food safety, sanitation and quality.
- Oversaw balancing of cash registers and deposited establishment's earnings to bank
- Maintained effective supply levels by monitoring and reordering food
- Set schedules for staff by planning and designating shifts and hours.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Performed stocktakes
- Maintained up-to-date knowledge of industry trends and advancements in food safety technology to optimize company protocols continually.
Apprentice Chef
Central Hotel
01.2011 - 12.2014
- Operated commercial cooking and baking equipment
- Evaluated inventory levels on and placed orders to restock
- Worked flexible hours; night, weekend,holidays & split shifts
- Acted as head chef when required to maintain continuity of service and quality.
- Planned and directed high-volume food preparation in fast-paced environment.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Sanitised kitchen surfaces and equipment
Sales Assistant
Schultz Jewellers
02.2007 - 12.2010
- Performed general maintenance and light cleaning of showroom.
- Completed store opening and closing procedures as per company guidelines.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change
- Balanced and organised cash register by handling cash & counting change
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
Education
QLD Certificate of Education - Year 12
Bowen State High School
2009
Skills
- Excellent work ethic
- Enthusiastic and friendly
- Team Player
- Safety-focused
- Articulate communicator
- Computer skills
- Prioritising and time management skills
Certification
- Cert 111 in Business
- Cert 111 in Commercial Cookery
- Blue Card
References
Michael Goodwill - Dentist
E: drmichaelgoodwill@gmail.com
PH: 0450 956 734
Rhonda Sferratore - Work colleague
E: rsferrat@bigpond.net.au
PH: 0437 336 602
Timeline
Dental Assistant and Receptionist
Bowen Dental
09.2023 - Current
Administration Assistant
Industry Fire Services
01.2023 - 08.2023
Administrative Assistant
Whitsunday Regional Council
01.2018 - 12.2022
Tuckshop Convenor
Bowen State School P&C
01.2014 - 12.2018
Apprentice Chef
Central Hotel
01.2011 - 12.2014
Sales Assistant
Schultz Jewellers
02.2007 - 12.2010
QLD Certificate of Education - Year 12
Bowen State High School
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