Alec Cassidy
Gold Coast,QLD
Summary
My name is Ashlee Ward. Originally from the Sunshine Coast, I have spent the past two years living and working in the Whitsundays, where I have gained valuable experience and developed both professionally and personally.
I have just come from working for a local real estate agency, where I began in an Administration role. During this time, I gained experience preparing legal documentation, managing high-volume phone enquiries, processing tenancy applications, and assisting with the agency's social media. I then progressed into the role of Assistant Property Manager, taking on greater responsibility including conducting routine property inspections, liaising with tenants and property owners, managing maintenance requests, resolving enquiries and concerns with professionalism and empathy, as well as managing portfolios when leave in the department was taken.
I pride myself on my positive attitude, strong communication skills, and compassionate approach to client service. I enjoy building positive relationships and thrive in fast-paced environments where organisation, teamwork, and problem-solving are essential.
I am currently taking a road trip with my partner and our dog, traveling from North Queensland to the Snowy Mountains—a goal we have worked towards for several years. Upon returning in August, we will be relocating to the Gold Coast to continue building our careers and embrace new professional opportunities. I will be available to commence work from September 2026, following our relocation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Taylor’s Property Specialists
09.2025 - 05.2026
- Conducting inspections (entries, exits, viewings & routines)
- Managed property portfolios during absences and leave to ensure seamless operations
- Reporting and issuing maintenance requests
- Facilitated communication between landlords and tenants to enhance satisfaction and resolve issues
- Promoting properties/business
- Supporting the department in any aspect needed
- Trained new staff on policies, procedures, and software systems to ensure consistency in operations.
Administration Specialist
Taylor’s Property Specialists
02.2025 - 08.2025
- Admin support for the property management department
- Scheduling property viewings, to ensure optimal client engagement
- Increased customer satisfaction through prompt responses to rental enquiries, consistent follow-ups, and excellent problem-solving skills.
- Processing rental applications in a timely manner to ensure the best and most suitable applicants are presented to the property manager.
- Assisted in training new staff on administrative procedures and company policies.
- Reception work
- Answering and transferring phone calls
- Handling and assisting walk in enquiries
- Handing out and keeping record of keys, preparing new tenant keys as well as any handovers
- Conducting auditing for the property management department
- Utilized social media platforms to enhance online presence.
- Creating daily posts for the property management department
- Monitoring engagement and bringing ideas to increase viewings
Barista at Currimundi
Zarraffas
12.2023 - 10.2024
- Delivered exceptional customer service in high-volume coffee shop environment. (taking orders, handling money, producing quality product to customer)
- Built strong connections with customers and collaborated effectively with staff and management.
- Identified and resolved issues
- Adapt to pressures, responsible, organized and hardworking.
- Clear communication skills
- Experience in opening a store as well as closing, and working long shifts.
- Maintained a clean and organized workspace to enhance customer experience and operational efficiency.
- Communicated effectively with others
- Operated espresso machines and coffee grinders with precision and efficiency.
- Trained new baristas on beverage preparation and customer interaction protocols.
- Managed inventory levels to ensure optimal supply of coffee products and materials.
Crew Member at Currimundi
McDonalds
08.2022 - 12.2023
- Provided customer service by addressing inquiries and ensuring satisfaction
- Maintained clean work environment to support health standards and operational efficiency
- Preparing food & beverages
- Monitored inventory levels, restocking supplies as needed to support uninterrupted operations.
- Worked front counter, drive-thru and other areas.
- Handling money through card and cash transactions
- Hygiene and Cleanliness
- Food Preparation
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
Skills
- Property tours and inspections
- Social media management
- Customer and staff relations
- Administrative support
- Adaptability and organization
- Customer service orientation
- Effective communication
- Administrative assistance
- Professional communication
- Customer connections
- Tenant conflict resolution
- Relationship management
- Application processing
- Record keeping
Certification
- Real Estate Registration Certificate (QLD) - Current
Timeline
Assistant Property Manager
Taylor’s Property Specialists
09.2025 - 05.2026
Administration Specialist
Taylor’s Property Specialists
02.2025 - 08.2025
Barista at Currimundi
Zarraffas
12.2023 - 10.2024
Crew Member at Currimundi
McDonalds
08.2022 - 12.2023