Ashlee Watson

• Managed operations across multiple Queensland government educational sites.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Brisbane Girls Grammar (Chartwells sector)

• Led day-to-day operations with a focus on compliance, service quality, and team performance.
• Coached chefs and managers to meet brand standards and optimize presentation and service.
• Supported financial management including KPIs and P&L performance.
• Conducted onboarding and advanced food safety/allergen training for all staff.
• Hired and trained both permanent and temporary staff members.
• Handled catering scheduling, ordered food and planned events.
• Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
• Worked with chefs to plan menus according to client needs and budgets.
• Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.

Werribee Open Range Zoo (Restaurant Associates Sector)

• Directing operations of five food and beverage outlets, leading a team of over 45 staff to ensure high service standards and operational efficency.
• Collaborated with sales and marketing teams to promote the catering unit''s services effectively across various platforms and networks.
• Increased revenue by developing new menu options and marketing strategies for the catering unit.
• Managed numerous successful events of varying sizes, from intimate gatherings to large-scale corporate functions, showcasing the catering unit''s versatility and expertise.
• Developed strong relationships with vendors to secure competitive pricing on supplies, reducing overall costs.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.

• Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Checked and tested foods to verify quality and temperature.
• Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
• Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
• Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.

• Ensured timely delivery of meals by coordinating between front-of-house staff and the kitchen team for smooth service operations.
• Managed food costs by accurately portioning ingredients and minimizing waste during meal preparation.
• Assisted in the recruitment and hiring process for kitchen staff by conducting interviews, reviewing applications, and providing input on candidate selection.
• Contributed to the establishment''s positive reputation by consistently providing high-quality dishes that met or exceeded guest expectations.
• Improve workflow efficiency within the kitchen by redesigning workspace layouts or introducing new tools that streamlined tasks.
• Oversaw equipment maintenance schedules to minimize downtime and maintain a productive working environment.