Summary
Overview
Work History
Education
Skills
Timeline
Generic

ASHLEE IRENE ADAMS

Deanside,VIC

Summary

Events Manager with 7 years experience in the sales & events field. Strong project management and problem solving skills allows for superior customer satisfaction and relationships. Highly motivated, bubbly, and hard working individual who is after a change in career. Always committed to providing high-quality service and thrive on delivering customer-satisfaction.

Overview

12
12
years of professional experience

Work History

Functions & Marketing Manager

The Yarraville Club
03.2019 - 05.2023


  • Head of sales & negotiations for all functions & events
  • Managing service staff from 10-25 employees, including servers, bartenders & bussers, offering constructive feedback for superior service
  • Strong problem solving and project management skills kept planning on track
  • Issuing all invoices and collecting payments in a timely manner
  • Eye for customer service & building relationships
  • Managing and rostering of all function staff
  • Following up on all leads and bookings
  • Creating all running sheets, contracts & floorplans for all events
  • Holding staff training every quarter
  • Managing of consumer inbound sales enquiries and creating back to back relationships - turning leads into bookings
  • Organising the board & CEO conferences interstate & overseas
  • Organising travel & accommodation for CEO & the board
  • Organising all in-house entertainment sessions as well as entertainment for functions
  • Head of all promotional materials & social media
  • Handling & hosting of all bookings
  • Liaising with all vendors & exhibitors
  • Conduct final inspections on the day of the event to ensure everything adheres to the client's standards
  • Scheduling all meetings with interested & confirmed events
  • Raising sales orders, invoices and quotes
  • Calendar Management of functions, marketing & operations manager

Venue Coordinator

Werribee Racing Club
01.2016 - 02.2019
  • Maintaining a working relationship with vendors and suppliers
  • Main contact to all customer enquiries and complaints
  • Coordinating of all functions & events, being corporate, cultural & racing
  • Coordinating event entertainment, including music, performers, and guest speakers
  • Issuing invoices and collecting payments in a timely manner
  • Communicating & working closely with marketing team to create effective advertisements for each event
  • Creating sales opportunities for future events during client liaisons and during events
  • Processing of stock inventory
  • Strong communication skills, and the ability to present event ideas and plans to client and vendors confidently
  • Raising sales orders, invoices and quotes
  • Working closely with the team at Country Racing & Racing
  • Victoria during Quarantine & race days
  • Created, managed and sourced private sponsor for my own private event at the 2018 TAB Werribee Cup "The Park Hotel Garden Pavilion"
  • Creating all run sheets for functions & events

Customer Service & Operations Coordinator

MySmart CTI
01.2011 - 01.2016
  • Writing reports for senior management
  • Responding to customer enquiries and complaints
  • Coordinating projects and operations audits, inventory andshipments
  • Billing and receiving payments
  • Processing of stock inventory
  • Organising staff meetings
  • Debt collection
  • Scheduling technicians and contractors for jobs
  • Raising sales orders, invoices and quotes
  • Liaising with the operations and business developmentteams to ensure all projects run smoothly
  • Performing book-keeping
  • Management of all office files
  • Organising travel arrangements and event planning

Education

Advanced Catering For Non-catering Managers

Club Managers Association Australia
Yarraville, VIC
12.2022

Social Media Short Course
Yarraville Club
09.2021

Catering For Non-catering Managers

Club Managers Association Australia
Bendigo, VIC
06.2022

Provide Cardiopulmonary Resuscitation

Premium Health
Melbourne
08.2022

HLTAID011 - Provide First Aid

Premium Health
Melbourne
07.2021

Diploma of Wedding & Events Planning - undefined

The Academy of Wedding & Events Planning (Private College)
2017

Business Certificate III - undefined

AETS
2012

Victorian Certificate of Education - undefined

MacKillop Catholic Regional College
2010

Skills

  • Outstanding customer service & resolving of complaints
  • Event sales
  • Calendar Management
  • Contract negotiations
  • Proficient in Marketing & Social media
  • Client relations
  • Strong organisational skills
  • High attention to detail & multitasking
  • Excellent verbal & communication skills
  • Courteous telephone voice
  • Proficient in computerised accounting
  • Organising travel arrangements and event planning
  • Remaining calm under pressure
  • Well-organised with multi-tasking skills
  • Problem-solving ability
  • Computer Skills
  • Proficient in Microsoft & Outlook
  • Knowledge of IVVY (Event Program)
  • Knowledge of Microsoft Dynamics GP

Timeline

Functions & Marketing Manager

The Yarraville Club
03.2019 - 05.2023

Venue Coordinator

Werribee Racing Club
01.2016 - 02.2019

Customer Service & Operations Coordinator

MySmart CTI
01.2011 - 01.2016

Advanced Catering For Non-catering Managers

Club Managers Association Australia

Social Media Short Course

Catering For Non-catering Managers

Club Managers Association Australia

Provide Cardiopulmonary Resuscitation

Premium Health

HLTAID011 - Provide First Aid

Premium Health

Diploma of Wedding & Events Planning - undefined

The Academy of Wedding & Events Planning (Private College)

Business Certificate III - undefined

AETS

Victorian Certificate of Education - undefined

MacKillop Catholic Regional College
ASHLEE IRENE ADAMS