Ashleen Kaur
Blacktown,NSW
Summary
With a proven track record at Nurturing Minds, I excel in client engagement and case documentation, enhancing service delivery through effective communication and ethical practice. My expertise in software proficiency and client advocacy has significantly improved case management efficiency, fostering client independence and multidisciplinary collaboration.
Overview
1
1
Certification
Work History
Caseworker
Nurturing Minds
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Streamlined documentation processes, increasing efficiency in caseload management.
Customer Service Representative
Coles Supermarket
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Stock Counter
Sydney Direct Fresh Produce
- Improved inventory accuracy by conducting regular stock counts and updating records accordingly.
- Reduced stock discrepancies by diligently investigating variances between physical counts and system data.
- Established professional relationships with colleagues across various departments, fostering a collaborative work environment.
- Enhanced warehouse organization by categorizing items and maintaining accurate labels on storage locations.
Customer Service Cashier
Lancaster Marketplace
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Streamlined documentation processes, increasing efficiency in caseload management.
Education
Bachelor Of Community Service - Community Service
Crown Institute of Higher Education
Hurstville, NSWDiploma Of Community Service - Family And Community Services
Lead College
Haymarket, NSW12.2024
Bachelor Of Information Technology - Information Technology
Macquarie University
Sydney, NSW01.2023
Skills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client advocacy
- Assessment skills
- Records management
- Client engagement
- Professional boundaries
- Ethical practice
- Motivational interviewing
- Behavioral observation
- Interpersonal and written communication
- Self-awareness
- Proficient in software
- Case documentation
- Case file documentation
- Problem-solving
- Multitasking
Certification
First Aid
CPR
Timeline
Caseworker
Nurturing Minds
Customer Service Representative
Coles Supermarket
Stock Counter
Sydney Direct Fresh Produce
Customer Service Cashier
Lancaster Marketplace
Bachelor Of Community Service - Community Service
Crown Institute of Higher Education
Diploma Of Community Service - Family And Community Services
Lead College
Bachelor Of Information Technology - Information Technology
Macquarie University
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