Ashlei Hay
ELDERSLIE,NSW
Summary
Highly motivated Early Intervention Manager skilled in coordinating and executing impactful programs. Committed to delivering exceptional services and fostering community well-being. Actively pursuing an exciting opportunity to leverage my extensive expertise in driving community and early intervention services forward.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Early Intervention Manager
Core Community Services
08.2021 - Current
- Supervision of up to 16 staff (casual, part-time and full-time staff)
- Supporting staff with complex case reviews
- Review, audit, and analysis of programs and services to ensure contractual outcomes are exceeded
- Development and facilitation of educational programs for Youth aged between 12 and 24 years
- Facilitation of 123 Magic & Emotion Coaching and Circle of Security Parenting Programs
- Management of community partnerships to ensure high-quality programs and services are available to vulnerable community members
- Creating and submitting tenders and funding applications to support services to facilitate high-quality programs and events for the community (successful in grant applications in excess of $47,000.00, and tender applications of $2,750,000.00).
- Increased team productivity by implementing streamlined processes for client intake and assessment.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training for staff members.
- Managed and motivated employees to be productive and engaged in work.
- Established team priorities, maintained schedules and monitored performance.
Program Support Manager
Core Community Services
03.2019 - 08.2021
- Supervision of staff & University placement students
- Data Entry, use of industry-specific data programs to capture information for reporting purposes
- Facilitation of 123 Magic & Emotion Coaching
- Creation and Facilitation of Educational Programs for Youth aged between 12 and 24 years
- Development of resources used within programs and activities
- Assisting management with the preparation of budgets and reconciliations
- Creating and submitting tenders and funding applications to support services to facilitate high-quality programs and events for the community
- Auditing files
- Identify ineffective and/or inefficient processes and recommend improvements
- Responding to complaints and feedback.
Senior Case Manager
Core Community Services
02.2019 - 03.2021
- Case management for vulnerable young persons (aged 16-25 years) using a tailored, strengths-based approach
- Facilitation of the Young Parents Program
- Facilitation of 123 Magic & Emotion Coaching
- Identifying child protection risks, and preparation of Risk of Significant Harm reports
- Actively encourage children and families to participate in community activities to reinforce resilience and parenting capacity
- Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
- Conducted thorough assessments of client needs, resulting in targeted interventions and improved outcomes.
- Maintained accurate documentation of client interactions, facilitating seamless information sharing within the team.
- Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
- Promoted a strengths-based approach in working with clients, empowering them toward self-sufficiency and independence.
- Conducted community workshops to promote different programs and educate the public on available services.
- Enhanced client outcomes by developing comprehensive case management plans tailored to individual needs.
Intensive Support Case Manager
Core Community Services
04.2018 - 02.2019
- Interviewing individuals or family members to ascertain social, educational, criminal, or drug histories
- Case management for vulnerable young persons (aged 16-25 years) using a tailored, strengths-based approach
- Facilitation of the Young Parents Program
- Facilitation of 123 Magic & Emotion Coaching
- Client advocacy and referral
- Keep records and prepare reports for management concerning visits with clients
- Identifying child protection risks, and preparation of Risk of Significant Harm reports
- Actively encourage children and families to participate in community activities to reinforce resilience and parenting capacity
- Data Entry, use of industry-specific data programs to capture information for reporting purposes
- Preparation and implementation of comprehensive case plans with young people, to ensure needs are being met.
Family & Group Worker
Peppercorn Family Service
07.2016 - 03.2018
- Early Intervention for vulnerable families using a tailored strengths-based, family-centered approach
- Provision of early intervention family work in homes, and community centres
- Actively encourage children and families to participate in community activities to reinforce resilience and parenting capacity
- Internal/external stakeholder liaison
- Completing Early Childhood Developmental Assessments Client advocacy and referral
- Identifying child protection risks, and preparation of Risk of Significant Harm reports
- Development of resources for use within the service (Presentations, newsletters, flyers, etc.)
- Interviewing individuals or family members to ascertain social, educational, criminal, or drug histories
- Facilitation of psychoeducational parenting programs (123 Magic & Emotion Coaching & Circle of Security International)
- Ongoing Assessment of client goals to ensure goals are being met
- Identify ineffective and/or inefficient processes and recommend improvements
- Ensure that all family support and intervention plans are appropriate and complete
- Development and implementation of community-based programs (Craft in the Park)
- Planning of community events (Family Fun Days), resulting in an increase in public attendance
- Data Entry (Families NSW data collection)
Individual Support Worker
Uniting Recovery
01.2016 - 07.2016
Doorways Case Manager
The Salvation Army
01.2013 - 04.2015
Education
Master of Public Health (Epidemiology) - Public Health
Western Sydney University
12.2026
Graduate Diploma in Counselling - Counseling
University of New England
11.2019
University Certificate in Workforce Essentials - Policing
Charles Sturt University
11.2017
Bachelor of Social Science - Sociology
Western Sydney University
04.2016
Skills
- Contract Management
- Staff Development
- Staff Management
- Decision Making
- Effective Communication
- Program Design & Facilitation
Certification
- Statement of Attainment (Certificate III) Business Administration
- Statement of Attainment Communication
- Certificate II Business Administration
- New South Wales Drivers Licence (Manual)
- New South Wales Working With Children Check
Training
- Safe Home Visiting Training, February 2016
- Applied Suicide Intervention Skills Training, March 2016
- 123 Magic Facilitator Training
- Engaging Adolescents Facilitator Training, 2016
- Circle of Security Parenting Facilitator Training, 2016
- RAGE Facilitator Training, 2018
- MAAD Facilitator Training, 2018
- Understanding RBA and the Outcomes Focused Framework, October 2017
- Working with Men to End Family Violence, November 2017
- Provide Cardiopulmonary Resuscitation, September 2022
References
Available Upon Request.
Timeline
Early Intervention Manager
Core Community Services
08.2021 - Current
Program Support Manager
Core Community Services
03.2019 - 08.2021
Senior Case Manager
Core Community Services
02.2019 - 03.2021
Intensive Support Case Manager
Core Community Services
04.2018 - 02.2019
Family & Group Worker
Peppercorn Family Service
07.2016 - 03.2018
Individual Support Worker
Uniting Recovery
01.2016 - 07.2016
Doorways Case Manager
The Salvation Army
01.2013 - 04.2015
Master of Public Health (Epidemiology) - Public Health
Western Sydney University
Graduate Diploma in Counselling - Counseling
University of New England
University Certificate in Workforce Essentials - Policing
Charles Sturt University
Bachelor of Social Science - Sociology
Western Sydney University
- Statement of Attainment (Certificate III) Business Administration
- Statement of Attainment Communication
- Certificate II Business Administration
- New South Wales Drivers Licence (Manual)
- New South Wales Working With Children Check
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