Ashleigh Armstrong
Taringa,QLD
Summary
Vibrant customer support professional, skilled in working under pressure and adapting to new situations and challenges.
Organised and dependable with an ability to successfully manage multiple priorities with a positive attitude.
High level of integrity and discretion with a strong desire to add value to the community.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Menzies Aviation
08.2023 - Current
- First point of contact for customers travelling internationally
- Processed passengers through check-in for United Airlines and Korean Air
- Validated passports and related travel documents
- Assisted passengers through boarding to arrival terminals quickly and safely
- Assigned transport of special needs passengers including the disabled, parents with infants & senior citizens
- Ensured a safe and on time departure of flights.
Flight Attendant
Regional Express
06.2022 - 05.2023
- Solo flight attendant/cabin manager for an aircraft of max 36 passengers in both Sydney and Brisbane
- Ensured the safety and wellbeing of all passengers and aircrew
- Proficiency in emergency procedures including first aid and evacuation techniques
- Maintained cleanliness and hygiene throughout the cabin
- Autonomously managed the entirety of the flight including public announcements, food and beverage, first aid, emergency situations and the general needs and safety of all passengers
- Completed incident reports
- Prepared the aircraft for the next crew/flight.
Customer Service Officer
Concentrix
07.2021 - 05.2022
- Handled 50+ customer interactions per day over the phone for Centrelink Disability and Carers Services giving detailed, friendly and polite service to ensure customer satisfaction
- Memorised all Disability and Carers services so as to answer customer questions quickly and efficiently
- Managed multiple systems at one time
- Organised payments and services
- Often attended calls from distressed individuals in difficult times and found ways to assist them, diffusing stressful situations
- Demonstrated a high level of discretion and confidentiality.
Customer Service Officer
Target
06.2020 - 06.2021
Various Hospitality Roles
/
01.2019 - 05.2020
Education
West Moreton Anglican College
11.2018
Skills
- High level of customer service
- Strong attention to detail
- Ability to work well autonomously and in a team
- Patient and the ability to remain calm in stressful situations
- Ability to accept constructive criticism and work well under pressure
- Excellent verbal communication skills
- Proficiency in MS Office Suite
Accomplishments
- Completed the Brisbane Kokoda Challenge (36kms)
- Completed the Gold Coast Kokoda Challenge (96kms)
- Trekked the Kokoda Trail in Papua New Guinea over 12 days
Kokoda Challenge Youth Program - July 2018 At 17 years of age I was accepted into the KCYP - a 9 month program that involved weekly training sessions for 6 months to prepare for two major peak experiences followed by trekking the Kokoda Trail in PNG. This was followed by 3 months of fortnightly volunteer service days to give back to my local communities.
Throughout the program I was challenged through weekly endurance hikes and volunteer community service to learn the skills that build personal strength and resilience to help overcome adversity and succeed.
Volunteer Experience
- Pyjama Foundation Christmas Party for kids in foster care
- Disabled Surfing at Currumbin
- The Gunfire Breakfast at Greenslopes Private Hospital
Certification
- Certificate II Tourism, TAFE South Bank Campus
- NDIS Workers Screening Card
- Working With Children Blue Card
- First Aid Certificate with CPR
- Responsible Serving of Alcohol Certificate (QLD)
- Open Manual Driver's License
References
On Request
Timeline
Passenger Service Agent
Menzies Aviation
08.2023 - Current
Flight Attendant
Regional Express
06.2022 - 05.2023
Customer Service Officer
Concentrix
07.2021 - 05.2022
Customer Service Officer
Target
06.2020 - 06.2021
Various Hospitality Roles
/
01.2019 - 05.2020
West Moreton Anglican College
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