Ashleigh Baker
Cremorne,NSW
Summary
Motivated and adaptable 22-year-old currently in Australia on a Working Holiday Visa, seeking additional employment alongside my role as an au pair. Back home, I worked as a shift manager at McDonaldʼs, gaining valuable experience in leadership, customer service, and team coordination. I hold a degree in Mental Health and Resilience, which has equipped me with strong interpersonal skills, emotional intelligence, and a calm, supportive approach to working with others. I am in Australia for the full year and eager to contribute to a dynamic team while gaining new experiences.
Overview
7
7
years of professional experience
Work History
Shift Manager
McDonald's
08.2020 - 06.2025
- Progressed through multiple roles including Crew Trainer and Area Leader before being promoted to Shift Manager, demonstrating strong performance and leadership potential.
- Responsible for leading high-performing shifts, managing staff, maintaining operational efficiency, and delivering excellent customer service.
- Selected to run an annual RGRV (Restaurant General Review Visit) — achieved an impressive 93% score in shift leadership, reflecting strong operational and team management.
- Recognised as a key support person by both peers and management — regularly approached by team members for help resolving issues and improving team morale.
- Trained and mentored new staff, supported professional development, and maintained high standards in food safety and workplace safety.
Restaurant Waiter
Pullcinella’s
06.2019 - 08.2020
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Collaborated with kitchen staff to coordinate timely food delivery and maintain service efficiency.
- Assisted in menu knowledge, offering recommendations to enhance guest satisfaction and upsell items.
- Maintained cleanliness of dining area, adhering to health and safety regulations consistently.
Cafe Worker
Wyerside Cafe
03.2018 - 03.2019
- Maintained cleanliness and organisation of workstations, ensuring compliance with health and safety regulations.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Created relationship’s with regular customers, and welcomed new customers with a smile.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
Education
Bachelor of Arts - Mental Health And Resilience
Lancaster University
Lancaster, England06.2025
Skills
- Staff motivation
- Workplace safety
- Punctual and reliable
- Energetic and enthusiastic
- Relationship building
- Mentoring and coaching
Timeline
Shift Manager
McDonald's
08.2020 - 06.2025
Restaurant Waiter
Pullcinella’s
06.2019 - 08.2020
Cafe Worker
Wyerside Cafe
03.2018 - 03.2019
Bachelor of Arts - Mental Health And Resilience
Lancaster University