Ashleigh Borrelli
Keilor ,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Settlement Co-Ordinator
Maxxia
02.2023 - Current
- Supported company growth with effective marketing efforts that increased brand awareness within the community.
- Provided comprehensive training to new team members, fostering a supportive work environment that encouraged professional development.
- Maintained organized records, enabling easy access to important information when needed.
- Collaborated effectively with cross-functional teams to expedite settlements and improve overall efficiency.
- Ensured compliance with industry standards by staying up-to-date on regulations and best practices within the field.
- Streamlined the settlement process for smoother transactions and greater client satisfaction.
- Enhanced client relationships with thorough follow-ups and proactive updates on case progress.
- Contributed to company reputation by delivering exceptional customer service that garnered positive feedback from clients.
Sales Support - Administration
Madras Link
11.2019 - 01.2023
- Managed client database, ensuring accurate and updated information for targeted marketing campaigns.
- Managed multiple projects simultaneously while prioritizing tasks effectively leading to timely completion.
- Enhanced customer satisfaction with prompt and accurate order processing.
- Monitored inventory levels, coordinating replenishment orders when necessary to avoid stockouts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Liaised with finance department to ensure timely invoicing and collections for completed transactions.
Office Administration Coordinator
Iceland Cold Storage
11.2016 - 11.2019
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Implemented a new time tracking software that streamlined payroll processes and reduced the occurrence of errors.
- Organized travel arrangements for executive staff members, ensuring seamless logistics while minimizing expenses.
- Coordinated office events and meetings, ensuring smooth communication between departments and stakeholders.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
Cashier Assistant
McDonald's
10.2013 - 09.2016
- Managed high-volume rushes effectively while maintaining a professional demeanor under pressure.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Ensured accurate cash handling procedures, contributing to a reduction in discrepancies and losses.
- Maintained a clean and organized work area, promoting a positive atmosphere for both employees and customers.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
Education
No Degree - Pilates Instructor
Unite Health
Melbourne Victoria 08.2024
Skills
- Monitoring and Evaluation
- Microsoft Office
- Community Engagement
- Documentation
- Customer Service
- Decision-Making
- Customer Relations
Timeline
Settlement Co-Ordinator
Maxxia
02.2023 - Current
Sales Support - Administration
Madras Link
11.2019 - 01.2023
Office Administration Coordinator
Iceland Cold Storage
11.2016 - 11.2019
Cashier Assistant
McDonald's
10.2013 - 09.2016
No Degree - Pilates Instructor
Unite Health
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