ASHLEIGH BORRELLI

Pre-Delivery Officer (August 2023 – December 2023; June 2024 – Present)

• Managed post-settlement contracting processes with accuracy and attention to detail.
• Handled vehicle invoicing and ensured correct documentation and compliance requirements were met.
• Liaised with internal departments and external dealerships to streamline the lease processing workflow and meet tight deadlines.
• Provided support across multiple tasks in a fast-paced environment, adapting quickly to changes.

Delivery – Settlement Coordinator (December 2023 – June 2024)

• Coordinated vehicle settlements, ensuring all required paperwork and approvals were completed on time.
• Communicated with dealers, funders, and customers to ensure smooth and timely deliveries.
• Monitored settlement timelines and resolved any issues that could delay vehicle handover.
• Maintained high levels of customer service and communication throughout the settlement process.

• Managed high-volume order processing with a strong emphasis on accuracy and meeting customer-specific requirements.
• Consistently delivered high standards of client service, ensuring a professional and responsive experience.
• Identified customer needs, clarified information, and provided effective solutions or alternatives through thorough issue resolution.
• Prepared reports, presentations, and other key documentation for executive-level staff.

• Cross-checked invoices against ordered products to ensure accuracy and resolve discrepancies.
• Processed both domestic and international sales orders in a timely and accurate manner.
• Liaised with internal departments including Sales, Warehouse, and Production to coordinate shipments and confirm cost details.
• Assisted and supported all walk-in clients, providing a high level of in-person customer service.
• Built and maintained effective internal and external client relationships within a defined area of responsibility.

• Interacting on behalf of the Australian Government Department
• Managing income managed accounts, ensuring they are meeting their mutual obligations
• Providing training and support for new staff members
• Managing on average 50 calls per day.

• Handling customer complaints and proving sufficient solutions
• Learnt to work in a fact paced environment and thrive under pressure
• Talked pleasantly with customers while taking orders and promoted positive image for business