Results-driven professional with expertise in project planning, operational efficiency, and stakeholder management. Proven track record of implementing process improvements that enhance productivity and customer satisfaction, and a passion for continuous personal development and study.
Overview
4
4
years of professional experience
Work History
Manager
Grace & Delight Enterprises
Melbourne, Victoria
01.2024 - Current
Implemented process improvements to enhance operational efficiency and effectiveness.
Oversaw inventory management, ensuring supply levels met demand.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Ensured compliance with all applicable laws, regulations, and industry standards.
Established processes to ensure efficient workflow throughout the organisation.
Created regular reports for senior management summarising operational performance metrics.
Maintaining requirements as required for NDIS provider registration.
Director
Grace and Delight Enterprises
Melbourne , Victoria
07.2022 - 01.2024
Managed stakeholder relationships to ensure alignment on project objectives and outcomes.
Oversaw budget management to ensure compliance with financial targets and constraints.
Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
Managed budgeting and financial planning processes for the organisation.
Negotiated agreements with external partners such as contractors or consultants.
Gained and utilised graphic design skills to create websites and advertising materials.
Director
Ultra Performance
Melbourne , Victoria
02.2021 - 06.2023
Managed equipment inventory and ensured availability for operational needs.
Coordinated maintenance schedules to optimise equipment performance and reliability.
Collaborated with vendors for timely procurement of necessary tools and supplies.
Assisted in the installation and setup of new machinery, ensuring that it was properly connected according to manufacturer's specifications.
Planned, scheduled, coordinated, and monitored projects related to equipment maintenance and upgrades.
Developed budgets and forecasts to ensure effective resource allocation.
Designed engaging visuals for marketing campaigns and brand promotions.
Conducted client meetings to gather feedback and refine design projects.
Designed user-friendly websites, enhancing visual appeal and functionality.
Managed multiple projects simultaneously, ensuring timely delivery of designs.
Developed and maintained relationships with key stakeholders and partners.
Created reports to track progress on strategic goals and objectives.