Ashleigh Burrow
Perth,WA
Summary
I look forward to applying my strong set of skills to a more challenging role with a greater sense of purpose. I bring a positive energy to everything I do, and 8 years of customer service experience in a diverse range of roles.
Proficient in employing constant communication, patience and organisation within a team environment and with my own work between myself and clients/customers.
I excel at making goals and creating accessible steps to reach those goals.
I would be delighted to contribute my skills and energy to a dynamic company with a wonderful team.
Overview
8
8
years of professional experience
Work History
Customer Special Orders and Quotations
Bunnings Homebase
09.2022 - Current
- Recognised multiple times for outstanding customer service.
- Placing orders for customers and providing quotes for specially made items inc doors and building materials.
- Managing a very busy Job Board daily. Efficiently multitasking enquiries being made by phone, in person and email.
- Processing payment and refunds for orders.
- Assisting and taking care of commercial account holders and boosting sales.
- Managing click and collect/online customer support and organising deliveries.
Various Roles (Predom. Customer Special Orders)
Bunnings Warehouse Albany
11.2015 - 08.2022
A repetition of role at Bunnings Homebase.
In addition:
- Stock management and replenishment.
- Operation of lifting assistance machinery.
- Being versatile and assisting across multiple departments.
Sales Assistant
The Health Nut Albany
04.2021 - 01.2022
- Increased sales by building strong customer relationships and providing excellent service.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Inventory management
- Driving sales targets.
- Providing a welcoming atmosphere for customers/clients.
Education
Business Cert IV
Vocational Training Services
Albany, WA12.2021
Foods, Nutrition, And Wellness Studies
Nutraphoria School of Holistic Nutrition
Online01.2021
High School Diploma -
Albany Senior High School
Albany, WA12.2016
Skills
- Communicating with all levels of staff and suppliers A passion for communication
- Excel in a team environment and independently
- Adept at learning to navigate new software programs quickly Experience using Oracle Database system for managing business information and orders
- Positive outlook
- Goal setting and achieving Drive
- Requesting and processing quotations and general enquiries
- Utilizing telephone daily Directing calls
- Managing reception overflow Emails and Microsoft Office
- Problem solving and presenting creative ideas
- Payment handling of all types
- 8 years customer service experience
- Empathising with customers/clients/colleagues to help resolve issues
- Liaising with account holders and processing commercial sales/orders
- Thorough organisation and tidiness
References
Ian Ingleby
Bunnings Homebase (Subiaco)
mob: 0433 356 447
Amber Morton
Bunnings Warehouse Albany
mob: 0458 067 777
Timeline
Customer Special Orders and Quotations
Bunnings Homebase
09.2022 - Current
Sales Assistant
The Health Nut Albany
04.2021 - 01.2022
Various Roles (Predom. Customer Special Orders)
Bunnings Warehouse Albany
11.2015 - 08.2022
Business Cert IV
Vocational Training Services
Foods, Nutrition, And Wellness Studies
Nutraphoria School of Holistic Nutrition
High School Diploma -
Albany Senior High School
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