Ashleigh Cairns
Blackmans Bay,TAS
Summary
Versatile Practice Manager with background in healthcare administration. Experience includes managing daily operations, improving workflow efficiency, and developing effective patient care strategies. Strengths include strong leadership abilities, adeptness in conflict resolution, and proficiency in medical billing processes. Notable contributions include implementing successful staff training programs and streamlining operational procedures.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Practice Manager
Blackmans Bay Health
Blackmans Bay, Tasmania
09.2022 - Current
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Ensured compliance with relevant state laws governing healthcare practices.
- Monitored compliance with regulations concerning patient privacy rights.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Coordinated staff recruitment, training, and scheduling activities.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Maintained financial records, including billing and accounts receivable and payable.
- Provided support during audits by gathering requested documents as well as answering questions from auditors.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Managed vendor relationships for supplies and services related to the practice.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Developed and implemented new patient registration processes to streamline workflow.
- Reviewed monthly financial statements for accuracy and completeness before submitting them for audit purposes.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
- Created and implemented policies and procedures for effective practice management.
Receptionist
Blackmans Bay Health
Blackmans Bay, Tasmania
03.2022 - 03.2023
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Responded to inquiries from internal staff members regarding office operations.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Greeted visitors and provided them with assistance.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Childcare Lead Educator
The Valley Children's centre
New Norfolk, Tasmania
02.2022 - 06.2022
- Established positive relationships with families by providing support through open communication.
- Worked closely with other staff members to plan age-appropriate activities that promote physical, mental and emotional growth in children.
- Ensured compliance with regulatory standards set by local governing bodies.
- Provided a safe environment for all children under supervision by implementing safety policies and procedures.
- Implemented emergency response protocols during medical emergencies or incidents involving injury.
- Incorporated music, art projects and storytelling into daily activities.
- Collaborated with parents to ensure their needs were met when it came to the care of their children.
- Participated in professional development opportunities such as workshops or seminars focused on early childhood education topics.
- Lead weekly meetings with staff to discuss issues related to childcare operations.
- Conducted regular assessments on the development of children's physical, cognitive and social skills.
- Organized and managed daily schedules for children, including meal times, naps, outdoor time and educational activities.
- Utilized effective problem solving skills to handle challenging behavior from children.
- Maintained accurate records of attendance, health information, developmental milestones and other relevant data related to childcare operations.
- Developed innovative activities to engage children in learning and play.
- Communicated regularly with parents regarding their child's progress or any concerns that may arise.
- Supervised a team of educators and provided mentorship to junior staff members.
- Created engaging lesson plans based on early childhood education principles.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Read stories to children and taught painting, drawing, and crafts.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
- Engaged with children on individual basis to build positive, trusting relationships.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Observed children to record development.
- Integrated technology into lesson plans.
Assistant Educator
Brighton childcare centre
Brighton, Tasmania
06.2020 - 02.2022
- Facilitated small group instruction tailored specifically to the needs of each student.
- Assisted in the development and implementation of lesson plans for early childhood education classes.
- Developed positive relationships with families by providing helpful advice about parenting issues.
- Assisted teachers in creating a safe learning environment free from bullying or discrimination.
- Supervised students during lunchtime, recess, and other breaks from classwork.
- Utilized technology such as computers, tablets, and interactive whiteboards during lessons.
- Encouraged critical thinking skills through the use of open-ended questions.
- Maintained records of student attendance and academic performance.
- Responded promptly to parent inquiries regarding their child's progress or behavior.
- Supported teachers in developing effective classroom management strategies.
Bartender
Globe hotel
Hobart, Tasmania
03.2017 - 12.2017
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Assisted in setting up the bar for service shift.
- Processed payments accurately and efficiently with POS system.
- Adhered to state regulations regarding serving alcohol responsibly.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Resolved customer complaints in a professional manner.
- Cleansed glasses with sanitizing solution after each use.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Performed opening and closing duties including restocking supplies.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Education
High School Diploma -
Geilston Bay High School
Lindisfarne, TAS12-2010
Skills
- Policy and procedure development
- Policy Implementation
- Workflow Management
- Supplies Ordering
- Hiring medical personnel
- Budget Oversight
- Practice Management
- Referral management
- Continuous Improvement
- Resource Utilization
- Records Management
- Lesson Planning
- CPR training
- Behavior Management
- Cleaning and sanitation
- Payment Processing
- Attention to Detail
- Troubleshooting
- Handling Escalations
- Technical Support
- Account Management
- Inbound and Outbound Calling
- Scheduling
- Paperwork Processing
- Data Entry
- Appointment Scheduling
- Staff Training
- Coordination
Certification
- Certificate III early childhood education and care
- Certificate III Nail technology
- CPR current
- First aid
- Full Tasmanian drivers license
References
References available upon request.
Timeline
Practice Manager
Blackmans Bay Health
09.2022 - Current
Receptionist
Blackmans Bay Health
03.2022 - 03.2023
Childcare Lead Educator
The Valley Children's centre
02.2022 - 06.2022
Assistant Educator
Brighton childcare centre
06.2020 - 02.2022
Bartender
Globe hotel
03.2017 - 12.2017
High School Diploma -
Geilston Bay High School
- Certificate III early childhood education and care
- Certificate III Nail technology
- CPR current
- First aid
- Full Tasmanian drivers license
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