Ashleigh Clark
Sydney
Summary
Solid foundation in Psychology with ongoing Diploma in Counselling and Graduate Diploma in Psychology. Proficient in active listening, empathetic communication, and conflict resolution. Experienced in supporting individuals through challenging situations using a compassionate, client-centered approach. Committed to fostering positive environments that promote client well-being and personal growth.
Overview
7
7
years of professional experience
Work History
Student
Healing Together
Sydney
06.2024 - Current
- Maintained accurate and up-to-date records of client progress and treatment plans.
- Developed crisis intervention strategies for individuals facing difficult situations or events.
- Observed and assisted a professional behavior support practitioner in assessing clients' needs and developing tailored behavior support plans.
- Gained hands-on experience in implementing behavioural strategies and therapeutic techniques under supervision
- Participated in discussions with the client and stakeholders and contributed to the development of support plans.
- Developed a deep understanding of ethical considerations, client confi dentiality, and effective communication techniques
- Enhanced skills in empathy, active listening, and crisis management through real-world application and observation.
Bank Operations Officer
ING Australia
Sydney
10.2018 - 05.2025
- Identified opportunities to improve customer service quality.
- Monitored performance metrics related to diversity goals.
- Engaged with external partners such as local community organizations to build relationships that support organizational objectives related to diversity efforts.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Bachelor of Psychology, Criminology And Science -
Western Sydney University
Sydney, NSW01-2020
Graduate Diploma of Psychology - Psychology
Charles Sturt University
Bathurst, NSWDiploma of Counselling - Counselling
Australian College of Community Services And Care
Sydney, NSWSkills
- Crisis intervention
- Client confidentiality
- Therapeutic techniques
- Customer service
- Problem solving
- Diversity awareness
Timeline
Student
Healing Together
06.2024 - Current
Bank Operations Officer
ING Australia
10.2018 - 05.2025
Bachelor of Psychology, Criminology And Science -
Western Sydney University
Graduate Diploma of Psychology - Psychology
Charles Sturt University
Diploma of Counselling - Counselling
Australian College of Community Services And Care
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