Ashleigh Cook
Perth,WA
Summary
Determined hardworking professional, adept in team leadership and problem resolution, significantly enhancing customer satisfaction. Expert in scheduling, coordinating, and implementing sales initiatives, leading to increased revenue. Known for reliability, punctuality, and fostering teamwork, I excel in fast-paced environments, driving positive outcomes with professionalism and courteous interaction.
Overview
9
9
years of professional experience
Work History
Merchandiser
Hallmark
Perth, WA
04.2024 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
Visual Merchandiser
Cotton On Kids
Perth, WA
03.2022 - 04.2024
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
Store Manager
Cotton On Kids
Perth, WA
02.2021 - 03.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Rental Sales Officer
Europcar Car Rental
Perth, WA
09.2019 - 01.2021
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Implemented rental asset processes and cleanliness standards.
- Executed sales and marketing initiatives to increase revenue for company.
Manager on Duty
Zone Bowling
Perth, WA
10.2017 - 09.2019
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
Cashier
Woolworths Supermarket
Perth, WA
05.2015 - 09.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Eastern Hills Senior Highschool
10-2016
Skills
- Reliable and punctual
- Workload balancing
- Teamwork and Cooperation
- Decision-Making
- Team Leadership
- Scheduling and Coordinating
- Problem Resolution
- Professional and Courteous
Timeline
Merchandiser
Hallmark
04.2024 - Current
Visual Merchandiser
Cotton On Kids
03.2022 - 04.2024
Store Manager
Cotton On Kids
02.2021 - 03.2022
Rental Sales Officer
Europcar Car Rental
09.2019 - 01.2021
Manager on Duty
Zone Bowling
10.2017 - 09.2019
Cashier
Woolworths Supermarket
05.2015 - 09.2017
High School Diploma -
Eastern Hills Senior Highschool