Ashleigh Dean
Summary
With over 10 years experience with in admistrative roles I am a organised and dependable person successful at managing multiple priorities, both in team settings and working alone. I am keen to continue my professional career in Admin in a bust and stable position where I can use my skills and experience to become a valued member of the team.
Overview
5
5
years of professional experience
Work History
Reception Manager
The Pink Hotel Coolangatta
Coolangatta, QLD
01.2020 - 04.2024
- Acted as first point of contact for all arriving guests for check-in. Ensuring their first impressions were exceptional.
- Hired, managed, and trained staff, administrated salaries for staff and conducted performance reviews.
- Ordering of all Hotel needs
- Coordinated Guest Events of up to 80 people for Birthdays, Weddings and Conferences
- Maintained Guest relationships both for leisure and work encouraging repeat bookings.
- Setting up and managing of Hotel room rates.
- Increased revenue through upselling services and promoting special offers through websites and socials.
- Management of emails and phone inquiries/bookings, Ensuring guest inquires and complaints were handled professionally and in a timely manner.
- Managed after-hour guest check-ins, requests.
- Extensive experience in managing bookings, problem solving, data base and software use and rescheduling.
Customer Service Representative
Smart Energy Solar
Byron Bay, NSW
05.2019 - 06.2019
- Maintain oversight of automatic and manual contracts and all install appointments and ensuring the accuracy of all information.
- Collecting and allocating contracts and images to over 100 Solar install teams through out Australia.
- Booking travel arrangements according to the itinerary of all Smart Energy Staff.
- Client inquiries and requests through email and phone.
- Maintaining communication channels with install teams, management and contractors.
Education
Diploma of Tourism -
Kingscliff TAFE
Kingscliff, NSW2009
High School Diploma -
St Joseph's College
Banora Point, NSW12.2008
Skills
Data entry proficiency
Administrative Management
Work Planning and Prioritization
Critical Thinking
Time Management
Guest Relations
Timeline
Reception Manager
The Pink Hotel Coolangatta
01.2020 - 04.2024
Customer Service Representative
Smart Energy Solar
05.2019 - 06.2019
Diploma of Tourism -
Kingscliff TAFE
High School Diploma -
St Joseph's College