Ashleigh Eliahu
Ringwood East
Summary
Empathetic and motivated Bachelor of Social Science (Criminology) student with over five years of experience in fast-paced, client-facing environments. Passionate about youth advocacy, rehabilitation, and restorative justice. Skilled in communication, de-escalation, and trauma-informed support. Seeking to contribute meaningfully to youth justice initiatives through case management and community engagement.
Overview
10
10
years of professional experience
Work History
Veterinary Receptionist
Middle Brighton Vets
Brighton
08.2022 - Current
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided frontline support to clients, including handling emergencies and distressed owners.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Entered insurance, demographics and health history into patient database.
Dental Receptionist
HCF Dental
Melbourne
08.2021 - 09.2022
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Collected payments from patients in accordance with established policies and procedures.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Coordinated with other healthcare professionals to ensure efficient office operations.
Shift Supervisor
Starbucks
Melbourne
10.2019 - 08.2021
- Delegated tasks to employees and monitored activities and task completion.
- Planned and developed new operation processes to innovate and stay competitive.
- Managed inventory levels and placed orders to ensure product availability and minimise waste.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
Team Leader
Schnitz
Melbourne
01.2015 - 12.2019
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Developed training materials and conducted ongoing training sessions for new hires and existing employees.
- Ensured that dining areas were properly set up prior to opening each day according to established guidelines.
- Observed food safety and sanitation protocols to reduce germ spread.
Education
Certificate IV in Education Support -
RMIT University
Melbourne, VIC11-2016
Bachelor of Social Science - Criminology
Swinburne University of Technology
Melbourne, VICSkills
- Conflict resolution and de-escalation
- Trauma-informed communication
- Time management and multitasking
- Patient record management
- Strong client support
- Confidentiality and professional boundaries
- Cultural sensitivity and inclusive practice
Timeline
Veterinary Receptionist
Middle Brighton Vets
08.2022 - Current
Dental Receptionist
HCF Dental
08.2021 - 09.2022
Shift Supervisor
Starbucks
10.2019 - 08.2021
Team Leader
Schnitz
01.2015 - 12.2019
Certificate IV in Education Support -
RMIT University
Bachelor of Social Science - Criminology
Swinburne University of Technology
Similar Profiles
Rebecca PearceRebecca Pearce
Qualified Veterinary Nurse and Receptionist at Greencross VetsQualified Veterinary Nurse and Receptionist at Greencross Vets
Rebecca StreetRebecca Street
Client care advisor at Vets for Pets Central KidderminsterClient care advisor at Vets for Pets Central Kidderminster
Lada VlachovaLada Vlachova
Veterinary Surgeon at Anderson's VetsVeterinary Surgeon at Anderson's Vets
Sarah SaidSarah Said
Waitress at Sophia BurwoodWaitress at Sophia Burwood
Dylan MaxworthDylan Maxworth
Bar Supervisor at The Farm Yarra ValleyBar Supervisor at The Farm Yarra Valley