Ashleigh Gandfors
Everton Park,QLD
Summary
Currently searching for casual/part-time employment whilst studying. Pursuing an opportunity to add additional value to a growing company. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Reliable professional committed to providing exceptional service and support with skills for multitasking and managing time well.
Overview
9
9
years of professional experience
Work History
Personal Care Assistant
Saint Vincent's Aged Care
12.2023 - 07.2024
- Assisted with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help achieve personal nutritional objectives.
- Assisted with transferring and positioning, ensuring proper manual handling techniques to reduce the risk of injury for both parties.
- Built strong relationships with patients to deliver emotional support and companionship.
- Completed regular check-ins and progress reports for each patient.
- Entrusted to handle confidential and sensitive situations in a professional manner.
- Monitored patients vital signs, administered medications, and tracked behaviours to maintain my duty of care.
Personal Care Assistant
Churches of Christ Aged Care
07.2023 - 12.2023
- Improved patients comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Supported patients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility.
- Provided safe mobility support to help patients move around personal and public spaces.
Community Support Worker
ElectusPeople Specialist Recruitment Agency
09.2022 - 06.2023
- Assisted patients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships through empathetic communication and active listening skills.
- Enhanced patient well-being by providing comprehensive support and resources tailored to individual needs.
- Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal outcomes.
- Transported patients to and from medical appointments with safety and efficiency.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Recorded status and duties completed in logbooks for management.
- Educated clients on self-care techniques to enhance their ability to perform daily tasks independently.
- Enhanced client comfort by providing personalized home care services and support.
Personal Care Assistant
Regis Aged Care
04.2021 - 11.2022
- Adapted quickly to new patient situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Enhanced patient well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients health status to Registered Nurse on duty.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Promoted independence with structured routines and clear communication to support patients in their daily lives.
- Ensured timely medication administration and managing accurate records of dosages & schedules.
Medical Receptionist
Advance Therapy Solutions
12.2017 - 12.2020
- Checked patient insurance, demographic, and health history to keep information current.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Organised and maintained patient chart filing systems.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Coordinated with healthcare providers to ensure that patient care plans were effectively implemented.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Beauty Therapist
Pure Indulgence
12.2015 - 11.2017
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
- Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
Education
Diploma in Nursing - Enrolled Nursing
Mater Education
South Brisbane QLD12.2024
Certificate III in Health Services Assistance - Nursing
Open Colleges
Brisbane QLD06.2021
Diploma of Beauty Therapy - Beauty Therapy
Australian National College of Beauty
Fortitude Valley QLD11.2015
Skills
- Emotional support
- Personal care assistance
- Behaviour management support
- Care plan implementation
- Medication administration
- Dementia care
- Mobility assistance
- ADL assistance
- Palliative care
- Compassionate caregiving
- Disability support
- Medical charting & documentation
- Patient scheduling
- Office administration
- Invoicing and payments
- Proficient in Autumncare, Cliniko, Xero, Stripe, Medipass, Microsoft Office & PRODA
- Problem-solving
- Clerical support
- Customer service
- Time management
- Critical thinking
- Punctual and reliable
- Courteous and professional
- Computer proficiency
- Sales and upselling
REFERENCES
Kristen Jefferson
RN & Nursing Facilitator
Mater Hospital & Education
kristen.jefferson@mater.org.au
Payal Das
RN & Nursing Facilitator
Mater Hospital & Education
pp.das@hotmail.com
Belinda Tant
Practice Manager
Advance Therapy Solutions
belindatant@gmail.com
Additional Information
- Australian Drivers Licence and Passport
- NDIS clearance
- Blue Card holder
- CPR & First Aid Certification
- Police Check
- COVID vaccinated
- Flu vaccinated
Timeline
Personal Care Assistant
Saint Vincent's Aged Care
12.2023 - 07.2024
Personal Care Assistant
Churches of Christ Aged Care
07.2023 - 12.2023
Community Support Worker
ElectusPeople Specialist Recruitment Agency
09.2022 - 06.2023
Personal Care Assistant
Regis Aged Care
04.2021 - 11.2022
Medical Receptionist
Advance Therapy Solutions
12.2017 - 12.2020
Beauty Therapist
Pure Indulgence
12.2015 - 11.2017
Diploma in Nursing - Enrolled Nursing
Mater Education
Certificate III in Health Services Assistance - Nursing
Open Colleges
Diploma of Beauty Therapy - Beauty Therapy
Australian National College of Beauty
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