Ashleigh Golden
Marrickville,NSW
Summary
Dynamic and results-oriented professional with a proven track record at Fresha, specializing in customer relationship building and business performance analysis. Excelled in creating effective solutions for client and business needs, enhancing satisfaction, and striving to achieve notable productivity increases. Skilled in software applications and marketing, adept at fostering lasting business relationships and driving operational success.
Overview
15
15
years of professional experience
Work History
Partner Experience Executive
Fresha
Sydney, NSW
07.2022 - Current
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals. Specifically relating to KYC (Under The AML-CTF legislations) and payment processing.
- Stayed informed on industry developments and market trends to maintain current knowledge
- Actively sought to locate and resolve potential issues before they arise
- Responding quickly to unforeseen technical issues, formulating the response and steps required to resolve in a timely manner with minimal impact to clients.
Remediation Specialist
Remediator
Sydney, NSW
12.2020 - 06.2023
- Engaged inbound consumers impacted by the "junk insurance" from the Royal Commission. Assessing their eligibility for either remediation or class action involvement.
- Increased client satisfaction with timely and comprehensive progress updates on remediation projects.
- Collaborated with multidisciplinary teams to develop effective remediation strategies tailored to the consumer market.
- Conducted regular training sessions for team members on current industry trends and emerging technologies in the field of environmental remediation.
- Managed social media account
Customer Service Representative
QBE Insurance
Parramatta, NSW
06.2020 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Senior Case Manager
Debt Negotiators
Bankstown, NSW
12.2016 - 12.2019
- Collaborated with external agencies (lenders, collections agencies) to secure resources for clients, ensuring optimal support and care.
- Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety. In adherence to the Bankruptcy Act
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Created well-written, effective care plans appropriately matching needs of clients following standards and governmental regulations.
Business Manager
Big W
Sydney, NSW
03.2013 - 12.2016
- Improved operational workflows by identifying area's of fast movement
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers positively with particular attention to problem resolution.
Solider
Australian Army
Canberra, ACT
02.2009 - 02.2013
Education
Certificate IV - Finance And Mortgage Brokering
The National Finance Institute
Sydney, NSW03.2019
Skills
- Customer Relationship Building
- Marketing
- Performance Analysis
- Knowledgeable in Software
Additional Information
Competent in most software's including but not limited to
- Hubspot
- Salesforce
- Zendesk
- Jira
- G-suite
- Microsoft Office
- Netsuite
- Citrix
- Periscope
- Flippy
Timeline
Partner Experience Executive
Fresha
07.2022 - Current
Remediation Specialist
Remediator
12.2020 - 06.2023
Customer Service Representative
QBE Insurance
06.2020 - 03.2021
Senior Case Manager
Debt Negotiators
12.2016 - 12.2019
Business Manager
Big W
03.2013 - 12.2016
Solider
Australian Army
02.2009 - 02.2013
Certificate IV - Finance And Mortgage Brokering
The National Finance Institute