Ashleigh Haines
Summary
Adept at optimizing flight operations and enhancing efficiency, my tenure at Microflite Aviation showcased my ability to innovate in route planning and crew scheduling, significantly improving fleet availability. With a strong foundation in ground operations coordination and a commitment to fostering teamwork, exceling in operational decision-making and aviation regulations, ensuring seamless, safe, and efficient aviation services. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flight Operations Manager
Microflite Aviation
10.2021 - Current
- Manage fleet comprising 21 rotary wing aircraft and 1 fixed wing aircraft
- Implemented innovative strategies for route optimization, reducing fuel consumption and travel time while maintaining safety standards.
- Collaborated with maintenance teams to ensure timely aircraft repairs and inspections, reducing downtime and increasing fleet availability.
- Improved flight operations efficiency by streamlining communication channels and implementing new scheduling procedures.
- Proactively addressed potential disruptions to daily operations by monitoring weather forecasts and adjusting flight schedules accordingly.
- Managed daily flight operations, coordinating staff assignments and managing resources to maximize productivity.
- Championed an open communication culture within the department, fostering teamwork and collaboration among staff members.
- Mentored junior employees and promoted a culture of continuous improvement within the flight operations team through regular performance evaluations and feedback discussions.
- Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.
Operations Coordinator / Guest Liaison
Hamilton Island Air
04.2021 - 10.2021
- Proficiently manage all aspects of reservation tasks, encompassing booking entries and serving as the primary point of contact for customer and third-party inquiries via phone and email.
- Maintain meticulous oversight of customer accounts, guaranteeing accurate and prompt posting of charges. Conduct thorough transaction reconciliations at the conclusion of each shift, meticulously verifying postings with appropriate supporting documentation and promptly reporting any discrepancies.
- Facilitate SAR communication via radio with a fleet of 10 rotary wing aircraft and 3 fixed wing aircraft
- Engage proactively with customers, management, and pilots to ensure the seamless provision of aviation services, with a specific focus on helicopter, seaplane, and light aeroplane operations.
- Optimize aircraft allocation for tours and transfers, ensuring efficient operations.
- Provide supervision for passengers while airside, ensuring safe loading and unloading of aircraft.
- Coordinate and facilitate guest pick-ups and drop-offs for tours, ensuring a smooth and seamless experience for all parties involved.
Guest Service Agent
Various
06.2016 - 02.2020
- Cultivated a hospitable ambiance for guests, ensuring a warm and welcoming experience.
- Demonstrated adeptness in efficiently managing shifts and maintaining operational smoothness as a duty manager when called upon.
- Proficiently addressed guest queries and complaints, ensuring prompt resolution and satisfaction.
- Actively participated in all training and development initiatives aimed at enhancing skills and capabilities.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Leveraged strong product knowledge to effectively promote and upsell hotel facilities.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
Education
Australian Institute of Management
Undergraduate Certificate in Education
Southern Cross University
2023
Skills
- Ground Operations Coordination
- Flight records management
- Operational decision making
- Weather Monitoring Abilities
- Crew Scheduling Knowledge
- Aviation Regulations Understanding
- Staff Training and Development
- Aircraft Management Expertise
Certification
- Current First Aid & CPR Certificate
- Certificate in Public Safety II (Bronze Medallion)
Timeline
Flight Operations Manager
Microflite Aviation
10.2021 - Current
Operations Coordinator / Guest Liaison
Hamilton Island Air
04.2021 - 10.2021
Guest Service Agent
Various
06.2016 - 02.2020
Australian Institute of Management
Undergraduate Certificate in Education
Southern Cross University
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