Ashleigh Harrington
Camperdown,NSW
Summary
- Experienced Customer Service Officer with a strong background in retail and customer service, exceeding 15 years. Proficient in managing customer communications across multiple channels, resulting in improved satisfaction and loyalty. Team-oriented professional with a positive demeanor, dedicated to fostering a supportive work environment. Recognised for implementing effective solutions to enhance customer experiences.
Overview
15
15
years of professional experience
Work History
Customer Service Officer
Jetstar Airways
Mascot, NSW
05.2022 - Current
- Assist a large volume of customers every day, with a positive attitude, and a focus on customer satisfaction.
- Provide passenger assistance at the check-in counter and gate areas by issuing tickets, checking baggage, and assigning seats.
- Verify identification and travel documents to efficiently board passengers for on-time departure.
- Trained on the Navitaire system to create airline tickets, boarding passes, while also preparing pre-departure, post-departure reports, and passenger manifests.
- Operate the PA system to make announcements regarding flight activity.
- Provide a high level of customer service to each person by engaging customers, using active listening, and employing effective interpersonal skills.
- Prepare customer invoices, accept payments, and process refund and cancellation requests.
- Resolve customer requests, questions, and complaints by analysing individual situations and determining the best use of resources.
- Assist in training new employees on company policies related to customer service practices.
Customer Service Supervisor
Woolworths Group
Bowral/Sydney, NSW
06.2010 - 04.2022
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
Animal Care Attendant
Dogue Country Retreat
Berrima, NSW
01.2021 - 06.2021
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Followed all pet care instructions, including dietary needs and medication regimens.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Managed facility laundry, cleaning and restocking.
Barista/Catering Attendant
Ramsay Health Care Bowral Private Hospital
Bowral, NSW
06.2020 - 01.2021
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Cultivated ability to recall customers' names and address each by name.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Maintained supply levels in counter and customer areas to meet typical demands.
Work Placement (Animal Studies)
Ironmines Veterinary Clinic
Mittagong, NSW
02.2012 - 12.2013
- Administer medications, vaccines, and treatments as instructed by veterinarian.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Processed financial transactions for clients.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Education
Diploma of Travel And Tourism
Flight Centre Travel Academy
Sydney, NSW02.2020
High School Certificate
Bowral High School
Bowral, NSW12.2013
Certificate II in Animal Studies
TAFE NSW
Moss Vale, NSW12.2013
Skills
- Cash register operations
- Honest and ethical
- Reliable and responsible
- Staff supervision
- Cleaning and sanitizing
- Food serving and preparation
- Reservations and ticketing
- Aircraft dispatch
- Time management
- Aircraft operations procedures
- Ticket changes
- Customer satisfaction
- Navitaire (Amadeus Company) systems
- Cultural awareness
- Complaint resolution
Timeline
Customer Service Officer
Jetstar Airways
05.2022 - Current
Animal Care Attendant
Dogue Country Retreat
01.2021 - 06.2021
Barista/Catering Attendant
Ramsay Health Care Bowral Private Hospital
06.2020 - 01.2021
Work Placement (Animal Studies)
Ironmines Veterinary Clinic
02.2012 - 12.2013
Customer Service Supervisor
Woolworths Group
06.2010 - 04.2022
Diploma of Travel And Tourism
Flight Centre Travel Academy
High School Certificate
Bowral High School
Certificate II in Animal Studies
TAFE NSW
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