Ashleigh Harrison
Tamborine,QLD
Summary
Dynamic Animal handler with proven expertise at Logan City Council, excelling in animal behaviour assessment and customer service. Adept at enhancing rehoming success rates through effective collaboration and conflict resolution. Committed to maintaining high welfare standards while ensuring regulatory compliance and meticulous record keeping.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Animal Assessment and Rehoming Officer (acting)
Logan City Council
Kingston, Qld
01.2020 - Current
- Assess all animals that have completed their legal impound period. Liaising with internal and external organizations to prepare animals for sale, foster care, rescue, or disposal.
- Conducting formal behavior assessments on every animal that becomes the property of Logan City Council.
- Identifying sound animals acceptable for rehoming via Logan City Council's rehoming program.
- Liaising with internal staff and organizations to prepare animals for sales.
- Liaising with external organizations to prepare animals for rescues.
- Preparing animals for disposal
Animal Services Officer
Logan City Council
Kingston , Qld
01.2011 - 01.2020
- Impound and release animals held at the Animal Management Cente.
- Create new animal registration, and participate in registration renewal.
- Provide front-line customer service.
- Apply senior cash-handling skills for animal releases, registration, sales, and council rates.
- Provide front-line customer service for any 'meet-and-greets' for potential animal adoptions.
- Promptly identify animal breeds, including restricted breeds, under the Cats and Dogs Act 2008.
- Liaise with customers to help support a successful cat-trapping program.
- Microchip dogs and cats upon release as an authorized implanter.
- Enter data promptly and correctly into the council's used computer system (PATHWAY).
- Answer phone calls from customer service branch or directly from the community
Animal Management Trainee
Logan City Council
Kingstoon , Qld
01.2009 - 01.2011
- Work in the animal care industry (impound facility) while providing general animal care (feeding, cleaning, grooming), welfare, and basic first aid to impound animals. Clean and maintain disease management protocols, while monitoring the health of companion animals.
Education
Certificate 3 Animal Attendant (Companion Animals)
TAFE Qld01-2010
High School Diploma -
Rochedale South High School
Rochedale, QLD11-2008
Instrument of Appointment
Logan City Council01-2011
Authorised Microchip Implanter
TAFE NSW01-2014
Aggressive Dog Behaviour And Bite Prevention
Logan City, QLDCanine Behaviour Awareness
Craig A Murray Specialist Dog Trainer 07-2018
Large Animal Handling Workshop
Gatton, QLD01-2015
Delta Society Aust. Identifying Restricted Breed
Logan City, QLD04-2011
Australian Agricultural College (Participation)
Longreach, QLD09-2008
Skills
- Animal behavior assessment
- Animal welfare standards
- Customer service
- Microchipping procedures
- Data entry accuracy
- Regulatory compliance
- Conflict resolution
- Team collaboration
- Communication skills
- Time management
- Problem solving
- Attention to detail
- Organizational skills
- Record keeping
- Adaptability
- Multitasking
- Audit reporting
- Reliability
- De-escalation techniques
Affiliations
- Attend Cat Queensland Inc. cat shows
- Enjoy off-grid camping
- Maintain my own property and livestock
Accomplishments
- Recognized achievement in October 2018 as a valuable team member in assisting the Logan City Council Animal Centre
- Runner-up Employee Excellence Awards for the ‘Adopt a Mate’ campaign 2023
- Winner of the Employee Excellence Award for 'Teamwork – Animal Management Cat Facilities
- Expanding the Animal Adoption program, with sales being at an all-time high in 2024, 2025
Certification
- Dealing with difficult people and dangerous situations
- Conflict resolution
- Good decision-making
- Rights to Information Act
- Preventing phishing
- Cashiering
- Handling dangerous animals
Timeline
Animal Assessment and Rehoming Officer (acting)
Logan City Council
01.2020 - Current
Animal Services Officer
Logan City Council
01.2011 - 01.2020
Animal Management Trainee
Logan City Council
01.2009 - 01.2011
Certificate 3 Animal Attendant (Companion Animals)
High School Diploma -
Rochedale South High School
Instrument of Appointment
Authorised Microchip Implanter
Aggressive Dog Behaviour And Bite Prevention
Canine Behaviour Awareness
Large Animal Handling Workshop
Delta Society Aust. Identifying Restricted Breed
Australian Agricultural College (Participation)
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