Ashleigh Hayne
Katherine,NT
Summary
Dedicated Administrative Assistant with over 9 months of full-time experience in administration at the Department of Infrastructure Planning and Logistics, complemented by 3 years of work experience in customer service roles. Recognised for strong leadership, critical thinking, and exceptional customer interaction skills. Currently seeking part-time administrative opportunities to expand my administrative expertise while pursuing a university degree. Aiming to leverage my background in customer service and administration to contribute effectively to a supportive team and gain experience aligned with my goal of becoming a paramedic.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant
Department of Infrastructure, Planning and Logistics
05.2024 - Current
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Reviewed incoming communications for urgency or importance; prioritised correspondence accordingly for executive review or action.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
Business Services Officer
Department of Infrastructure, Planning and Logistics
01.2024 - Current
- Ensured compliance with all local, state, and federal regulations regarding building codes and safety measures.
- Efficiently organised and managed building files, ensuring the accuracy and accessibility of important documentation.
- Responded to phone and email inquiries regarding building permits, delivering precise and helpful information to clients.
- Provided front counter support, including the issuance of Crown land Shooters permits and addressing various customer service needs.
- Executed fundamental administrative tasks, such as data entry and document management, to enhance overall office efficiency.
Retail Assistant
Willowblu Boutique
08.2022 - 12.2023
- Maintained tidy and organised store environment to comply with cleanliness standards.
- Handled returns and exchanges professionally, adhering to company policies while prioritising customer satisfaction.
- Provided training and guidance to new staff, ensuring high level of service quality.
- Conducted inventory checks to maintain optimal stock levels, ensuring product availability.
- Used POS system to process sales, returns, online orders, and gift card activations.
Pharmacist Assistant
Terrace Pharmacy
03.2021 - 07.2022
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Received, processed and entered prescription orders into pharmacy databases.
- Maintained a clean and organised work environment, adhering to strict hygiene protocols for optimal patient care.
- Improved patient outcomes by providing accurate medication and dosage information to the pharmacist.
- Tracked pharmacy inventory and reported medication numbers to lead pharmacists.
Education
High School Certificate -
St Josephs Catholic College
Katherine, NT11.2023
Vocational Education And Training -
Charles Darwin University
Katherine, NT08.2020
Skills
- Expense Reporting
- Customer Service
- Office Management
- Information confidentiality
- File Management
- Event Coordination
- Spreadsheet tracking
- Administrative Support
- Filing and data archiving
Additional Information
Volunteer, St John Ambulance Services Australia
For the past five years, I have dedicated my time to supporting St John Ambulance Services Australia, where I have gained extensive experience in emergency response and community care. This year, I have taken on the added responsibility of teaching first aid to our young cadets, demonstrating my commitment to training the next generation of first responders and enhancing our community’s preparedness.
Certification
- Advanced First Aid Certificate
- First Aid certificate
- CPR certificate
- OCHRE card
- White Card
- Barista License
- Responsible Service of Alcohol
(RSA)
*For more please refer to VET
TRANSCRIPT as supplied.
Accomplishments
Awarded the Nationally Accredited Silver Commendation in recognition of exceptional performance during a multi-casualty car accident response in 2022.
References
Tamara Watts - Ambulance Support Coordinator
Email: Tamara.Willcox@stjohnnt.asn.au
Mobile: 0456 556 070
Tessa Rose Johnson - Executive Officer for the Department of Infrastructure, Planning & Logistics
Email: tessa.johnson@nt.gov.au
Mobile: 0417 811 993
Ron Green - Senior Years Coordinator
Email: r_green1975@yahoo.com.au
Mobile: 0473 220 230
Sophie Williams - Willowblu Retail Supervisor
Mobile: 0437 010 770
Timeline
Executive Administrative Assistant
Department of Infrastructure, Planning and Logistics
05.2024 - Current
Business Services Officer
Department of Infrastructure, Planning and Logistics
01.2024 - Current
Retail Assistant
Willowblu Boutique
08.2022 - 12.2023
Pharmacist Assistant
Terrace Pharmacy
03.2021 - 07.2022
High School Certificate -
St Josephs Catholic College
Vocational Education And Training -
Charles Darwin University
- Advanced First Aid Certificate
- First Aid certificate
- CPR certificate
- OCHRE card
- White Card
- Barista License
- Responsible Service of Alcohol
(RSA)
*For more please refer to VET
TRANSCRIPT as supplied.
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