Ashleigh Hotham
Oberon,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Community Care Coordinator
Livebetter Community Services
Bathurst , NSW
10.2023 - Current
- Conducted outreach to potential clients to assess care need with person centered care focus at forefront.
- Working with clients to identify achievable goals and implement supports to assist with checking them.
- Working within government guidelines and standards of Care and ensuring documentation compliance.
- Extensive knowledge of specific aged care programs particularly Commonwealth home support program and Homecare Packages
- Providing navigation to perspective clients wishing to access supports
- Understanding of new Support at home programs, guidelines and aged care standards.
- Budgeting and ensuring clients services and purchases are aligned with government guidelines and care goals or delivered within funding.
- Developed individualised care plans aligned with specific client requirements.
- Risk identification and mitigation and safeguarding.
- Facilitated communication among clients, families, and stakeholders in the care process.
- Coordinated with community agencies to ensure access to necessary resources and support.
- Collaborated with medical personnel to deliver comprehensive physical and mental health care.
- Monitored client conditions continuously and adjusted treatment plans as needed.
- Maintained detailed records of client interactions and progress according to guidelines.
- Advised families on available resources for medical treatments and assistance.
Homecare Team Leader
Livebetter Community Services
Bathurst , NSW
04.2022 - 10.2023
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established clear expectations for employees, providing guidance when needed.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Offered training and support to keep team members motivated and working toward objectives.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Home Care Worker
Livebetter Community Services
Oberon , NSW
01.2021 - 04.2022
- Provided companionship and emotional support to elderly clients.
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting, transferring and ambulation.
- Performed light housekeeping tasks such as laundry, vacuuming and dusting.
- Prompted clients to take medications as prescribed by their doctor.
- Maintained accurate records regarding services provided, changes in client condition or family concerns.
- Provided emotional support for the client's family members during difficult times.
- Collaborated with other health care professionals to ensure optimal patient care was delivered.
- Demonstrated excellent communication skills when interacting with clients, families and other healthcare professionals.
- Ensured that all equipment used for providing home care was functioning properly.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Managed learning experience consistent with company philosophy and company-wide strategies.
Homecare Worker
Australian Unity
Oberon , NSW
03.2018 - 01.2021
- Provided companionship and emotional support to elderly clients.
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting, transferring and ambulation.
- Monitored vital signs and reported any changes in health status to supervisor or physician.
- Accompanied clients on errands and medical appointments.
- Prompted clients to take medications as prescribed by their doctor.
- Encouraged clients to participate in recreational activities and exercise programs.
- Provided emotional support for the client's family members during difficult times.
- Demonstrated excellent communication skills when interacting with clients, families and other healthcare professionals.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Housekeeping & Function Supervisor
Waldara Farm
Oberon
- Cleaning accomodation and function centre all to high standard
- Supervising functions of upto 150 patrons.
Food and Beverage Manager
Tourist Hotel
- Preparing high quality meals for a busy restuarant.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Ensured adherence to local health codes by inspecting kitchens regularly for cleanliness and safety compliance.
- Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
- Negotiated contracts with suppliers in order to secure discounts on bulk orders of food items or beverages.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
Food and Beverage Supervisor
Royal Hotel bistro
- Preparing high quality meals for a busy restuarant
- Stock rotation, ordering and stocktake
- Staff supervision and rostering
- Handling cash and eftpos transactions
- Balancing end of day
- Banking
- Catering large functions
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
Housekeeping and bar attendant
Big Trout Motor Inn
- Cleaning of hotel rooms all to a high standard
- Bar work
- Handiling eftpos and cash transactions
- Balancing end of day.
Receptionist & Front of House Supervisor
Jenolan caves
- Telephone communcation
- Responding to email enquiries
- Ensuring guest satisfaction
- Waitressing
- Supervising and rostering staff
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Kindergarten-Year 10 -
St Joseph's Central school
HSC -
MacKillop College Bathurst
Skills
- Problem-solving and crisis resolution
- Worker supervision and coaching
- Critical thinking and decision-making
- Client needs assessment and medical advocacy
- Referral coordination and case management
- Person-centered care and relationship building
- Infection control and service coordination
- Goal setting and work prioritisation
- Excellent organisational skills
- Early risk identification and mitigation
- Extensive knowledge of aged care programs, standards, and regulatory compliance documents
- Understanding of the new Support at Home program and the new aged care standards
Accomplishments
- 2022 Oberon of the year- Recognition for dedication to aged care within local community
- 2024- Peoples choice for Service with a smile at Oberon Business Awards
- 2024- Community recognition statement delivered by Local MP Honourable Paul Toole in NSW Parliament.
Community Involvement
- Dedicated and Passionate Volunteer within local community
- Developed and Facilitate Monthly Carers Support
- Commitee Member- Community Services Committee
- Health Council representive
- President- St Josephs P&F
Timeline
Community Care Coordinator
Livebetter Community Services
10.2023 - Current
Homecare Team Leader
Livebetter Community Services
04.2022 - 10.2023
Home Care Worker
Livebetter Community Services
01.2021 - 04.2022
Homecare Worker
Australian Unity
03.2018 - 01.2021
Housekeeping & Function Supervisor
Waldara Farm
Food and Beverage Manager
Tourist Hotel
Food and Beverage Supervisor
Royal Hotel bistro
Housekeeping and bar attendant
Big Trout Motor Inn
Receptionist & Front of House Supervisor
Jenolan caves
Kindergarten-Year 10 -
St Joseph's Central school
HSC -
MacKillop College Bathurst