Ashleigh Lear
Darling downs,Australia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Probe
Probe
03.2019 - Current
- During my time with Probe, on the Synergy contract, I have been able move into multiple different positions such as
- customer service in call centre (1 year)- in this position i was expected to manage large amounts of inbound and outbound calls in a timely manner, following call centre "scripts" when handling different topics and identifying customers needs, clarify and memorise key information to satisfy customers wants.
- business solutions officer (present) - while in this position I am expected to ensure that business processes go smoothly and I am responsible for the identification if any errors in the system and to provide any development ideas.
- Trainer (6 months-present) - I have been required to prepare learning materials for programs, evaluate agents performance to gauge where skills were lacking, be able to work side by side with agents and adjust my teaching style to best fit the agents learning style.
Unify Marketing
03.2018 - 12.2018
- By being a door to door sales representative I was able to gain skills such as conveying information effectively, persuading others to change their minds or behaviour, social perceptiveness and to actively look for ways to help people
- In this job I was able to move up to team leader and had the opportunity to train either new starts to the job or people underneath me.
Education
Secondary Education -
Armadale Senior High School
Perth, Western Australia01.2017
Primary Education -
Southern Hills Christian College
Perth, Western Australia01.2013
Primary Education -
Pioneer Village Primary School
Perth, Western Australia01.2007
Skills
- Communication: speaking effectively, confident public speaking, listening attentively, and effective customer service abilities, polite
- Interpersonal skills: Works well in team environments, self-confident in working ability, quickly adapts to situations and new information, able to work independently
- Organizational skills: Punctual, completes tasks to fullest ability, reliable, and have an Australian driver’s licence
- Relationship Building
- Analytical and Critical Thinking
- Calm Under Pressure
- Troubleshooting
Availability
Full time
Personal Information
Date of Birth: 02/15/99
References
- Phil Briggs, Owner, Hire A Hubby Kalamunda, 0413 622 036
- Raj Bimbrah, Boss, Unify Marketing, 0448 838 717
- Michelle Kuchel, Owner, Happily Ever After, 0404 857 7171
Timeline
Probe
Probe
03.2019 - Current
Unify Marketing
03.2018 - 12.2018
Secondary Education -
Armadale Senior High School
Primary Education -
Southern Hills Christian College
Primary Education -
Pioneer Village Primary School
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