Ashleigh Long
Edensor Park
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
Piccolo Me
01.2025 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
Assistant Manager
Peter Alexander
10.2023 - 12.2024
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.
- Assisted with employee recruitment, interview and hiring processes.
- Collaborated with store manager to develop game plans to maximize sales and drive consistent performance.
- Communicated priorities and sales driving information to store staff to maximize business opportunities.
- Developed employee strengths to improve engagement and remain competitive.
- Trained employees on store policies, sales techniques and new procedures.
Manager
Mcdonalds
07.2020 - 01.2024
- Delivering prompt delivery and friendly service to provide the best customer experience all round
- Working at a fast pace during busy periods
- Handling and counting cash during shifts
- Assisted with maintaining cleanliness in line with company standards
- Collaborated with crew members and other managers to achieve goals.
- Completed daily opening, closing and administrative tasks for smooth business operations.
Barista
Marmalatta's
11.2022 - 02.2023
- Prepared quality cafe food items and drinks
- Following set recipes and health standards
- Worked in a team handling multiple tasks
- Delivered exceptional customer service
- Communicating with team members to provide improved service
- Crafted artisanal beverages, mastered latte art techniques, enhancing visual appeal.
Education
Higher School Certificate -
Westfields Sports High School
Skills
- Team Leadership
- Cash Management
- Time Management
- Customer Engagement
- Quality Control
- Problem Solving
- Communication Skills
- Flexibility
- Organisation
Certification
- Cert 3 - Assistant Dance Teaching
- Cert 3 - Sports Coaching
- Cert 3 - Hospitality
- Cert 3 - Retail
- Food Safety Certificate
- First Aid Certified
- Fire Training
Timeline
Store Manager
Piccolo Me
01.2025 - Current
Assistant Manager
Peter Alexander
10.2023 - 12.2024
Barista
Marmalatta's
11.2022 - 02.2023
Manager
Mcdonalds
07.2020 - 01.2024
Higher School Certificate -
Westfields Sports High School
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