Ashleigh Lorentz
Tallawong,NSW
Summary
Dynamic sales assistant with proven expertise in driving sales and enhancing customer experiences. Adept in relationship building, creativity and a keen eye for detail, I consistently exceed targets while maintaining a visually appealing store. My strong attention to detail and friendly demeanor foster trust and loyalty among customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Assistant
BONDS
12.2024 - Current
- Customer Service: Provide excellent customer service by greeting customers, answering inquiries, and offering product recommendations.
- Sales: Actively engage with customers to drive sales and meet store targets.
- Product Knowledge: Maintain a strong understanding of our product range, promotions, and company values to assist customers effectively.
- Visual Merchandising: Help maintain an organized, clean, and visually appealing store layout.
- Team Collaboration: Work closely with the team to ensure smooth store operations, including stock management and replenishment.
- Checkout Assistance: Operate the point-of-sale (POS) system and handle transactions accurately.
- Stock Management: Assist with stock deliveries and manage inventory, ensuring shelves are well-stocked and organized.
Pet Sitter
Mad Paws
02.2023 - 10.2024
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
Sales Assistant
Jay Jays
10.2022 - Current
- Customer Service:
Provide exceptional customer service by greeting customers, answering queries, and offering product advice.
Assist customers in finding the right products, providing styling tips, and ensuring a positive shopping experience. - Sales & Targets:
Drive sales through active engagement with customers and meeting or exceeding sales targets.
Promote current promotions, discounts, and loyalty programs to increase sales. - Visual Merchandising:
Assist in keeping the store neat, clean, and organized, ensuring product displays are attractive and aligned with JayJays' visual merchandising standards.
Restock shelves and ensure that the store is fully stocked with the latest products. - Team Collaboration:
Work as part of a team to ensure smooth store operations, including opening and closing the store, stock management, and assisting with store events.
Support other team members in delivering high levels of customer service and achieving store goals. - Stock Management:
Assist with receiving deliveries, checking stock, and managing inventory to ensure stock levels are maintained and accurate.
Assist with store floor moves and replenishment to ensure customers have access to the best selection of products. - POS Operation:
Accurately process transactions through the point-of-sale (POS) system, including cash, card, and mobile payments.
Handle returns, exchanges, and refunds according to company policies. - Product Knowledge:
Maintain up-to-date knowledge of JayJays’ products, trends, and seasonal collections to provide customers with accurate and useful information.
Stay informed on store promotions, new arrivals, and special events. - Maintaining Store Standards:
Ensure the store is clean and well-maintained at all times, including fitting rooms, product displays, and the store floor.
Assist with cleaning tasks during quieter periods to ensure a positive shopping environment.
Education
Diploma - Graphic Design
TAFE NSW
Penrith, NSW07.2024
Certificate III - Graphic Design
TAFE NSW
Penrith, NSW07.2023
Skills
- Cash handling
- Goal oriented
- Relationship building
- Stock management
- Sales expertise
- Point of sale operation
- Customer needs assessment
- Visual merchandising
- Product merchandising
- Team collaboration
- Task prioritization
- Customer service
- Friendly and helpful
- Adaptable and flexible
- Attention to detail
- Creative thinking
Certification
Certificate III - Graphic Design
Diploma - Graphic Design
Timeline
Sales Assistant
BONDS
12.2024 - Current
Pet Sitter
Mad Paws
02.2023 - 10.2024
Sales Assistant
Jay Jays
10.2022 - Current
Diploma - Graphic Design
TAFE NSW
Certificate III - Graphic Design
TAFE NSW
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