Ashleigh Mansell
65 Stauntons Lane Koroit,VIC
Summary
I am a caring and motivated individual with qualifications in Individual Support and Community Services, with a genuine passion for supporting children and people of all abilities. Through my kindergarten, early learning, and community care placements, I have developed experience supporting daily routines, encouraging participation, and creating safe and positive environments. I bring strong communication skills, patience, empathy, and a willingness to learn, supported by my experience working with diverse people in customer service roles. I am committed to providing inclusive, respectful support and contributing positively as part of a team.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Retail Assistant
Dalys IGA
Koroit
01.2023 - Current
- Assisted customers daily in busy retail environment, addressing enquiries and providing product support to enhance customer experience
- Handled transactions accurately, ensuring financial integrity and customer satisfaction
- Managed multiple tasks while maintaining good customer service
- Supported positive, organised store environment by maintaining cleanliness and product displays
- Communicated with people from diverse backgrounds in a calm and respectful manner
PCA-Placement
Warrnambool Riverside Care Community
01.2023 - 02.2023
- Facilitated daily living activities and personal support for residents
- Assisted residents with mobility support throughout the facility and ensured safe manual handling practices
- Followed individual care plans and organisation policies
- Adhered to infection control protocols to ensure a safe environment and workplace health and safety procedures
- Coordinated meal service and promoted resident independence
Waitress
Union Station Hotel
Woolsthorpe
01.2020 - 01.2023
- Provided friendly and efficient service in a fast-paced hospitality setting
- Enhanced customer experience through clear and engaging communication
- Collaborated with team members to effectively manage high-volume service periods
- Demonstrated multitasking and time management skills to ensure timely service
- Followed hygiene, safety, and workplace procedures always
Child Educator- Placement
Hawkesdale and District Preschool
01.2021 - 12.2021
- Oversaw children's activities, ensuring safety and engagement
- Supported teachers in managing classroom responsibilities, enhancing learning environment
- Assisted individuals with hygiene routines, promoting dignity and comfort
Kinder Assistant-Placement
Honey Pot Early Learning Centre Koroit
01.2020 - 12.2020
- Coordinated setup of activities to enhance student engagement
- Observed the 4-year-old kindergarten program
- Compiled portfolios to showcase student progress and achievements
- Organized classroom setup and cleaning tasks to maintain a conducive learning environment
Education
Completed Year 12 VCAL -
Hawkesdale College
12-2021
Skills
- Retail product knowledge
- Customer-focused service
- Customer engagement
- Clear communication
- Team collaboration
- Time management
- Problem-solving and conflict resolution
- Safety and professionalism
- Emotional awareness
- Daily living support
Certification
- Certificate III in Individual Support
- Certificate III in Community Services
- Certificate II in Community Services
- First Aid & CPR
- NDIS Worker Screening Check
- Working With Children Check
- Full Driver's License
Timeline
Retail Assistant
Dalys IGA
01.2023 - Current
PCA-Placement
Warrnambool Riverside Care Community
01.2023 - 02.2023
Child Educator- Placement
Hawkesdale and District Preschool
01.2021 - 12.2021
Waitress
Union Station Hotel
01.2020 - 01.2023
Kinder Assistant-Placement
Honey Pot Early Learning Centre Koroit
01.2020 - 12.2020
Completed Year 12 VCAL -
Hawkesdale College