Ashleigh McKenzie
Townsville,QLD
Summary
A compassionate mental health support worker, with a reputation for being highly productive and doing tasks quickly. Competent in keeping correct records, professionally responding to clients enquires and overseeing office operations. Competent in data input, scheduling and organizing administrative duties to gurantee smooth operation. Renowned for having outstanding problem solving, communication and multitasking skills as well as a sympathetic approach to helping clients and coworker's.
Overview
6
6
years of professional experience
Work History
Mental Health Support Worker
Selectability
Townsville, Queensland
01.2025 - Current
- Modified treatment plans to support client goals and status.
- Maintained detailed records of client progress and adjusted treatment plans as necessary.
- Provided transportation assistance for clients who needed help getting to appointments or other necessary locations.
- Advocated for patients' rights and access to necessary health care services.
- Engaged patients in therapeutic activities to promote social skills and community integration.
- Completed home visits of transitioned clients to monitor stability while living in community.
- Assisted patients in developing life skills for improved independence.
Hairdresser
Podium Hair & Beauty
01.2022 - Current
- Company Overview: Podium Hair and Beauty is an Award-Winning Hairdressing and Beauty Salon
- Podium Hair and Beauty, strive for the highest standards in the Hairdressing and Beauty Industry
- Specializing in professional hair coloring and hair cutting
- Ensuring all workstations, tools, and equipment are sanitized and maintained according to health and safety standards
- Addressing and resolving client complaints in a professional and timely manner, ensuring client satisfaction
- Supervising and training junior hairdressers and apprentices, sharing advanced techniques and best practices to enhance their skills
- Conducting thorough consultations with clients to understand their needs and preferences, providing expert advice on hair care and styles
- Managing client records, booking appointments, and handling payments efficiently
- Podium Hair and Beauty is an Award-Winning Hairdressing and Beauty Salon
- Podium Hair and Beauty, strive for the highest standards in the Hairdressing and Beauty Industry
- Specializing in professional hair coloring and hair cutting
- Consistently on top of the sales board approximately once a month, contributing significantly to salon revenue
- Recognized as Senior of the Year for outstanding client satisfaction and leadership within the team
- Successfully built and maintained a loyal client base, with 80% of new clients returning for repeat services
Apprentice Hairdresser
Utopia Hair & Makeup
01.2020 - 01.2022
- Company Overview: Luxurious Salon Specializing in Hair, Beauty, and Makeup Services
- Cleaning and sanitizing workstations, ensuring compliance with all safety procedures
- Performing clerical duties such as answering phones, scheduling appointments, and managing client records to support smooth salon operations
- Attending training sessions, workshops, and classes to stay updated on the latest trends and techniques in hairstyling
- Building a professional portfolio while honing customer service and communication skills
- Assisting senior stylists with consultations and styling tasks, gradually taking on more responsibilities
- Luxurious Salon Specializing in Hair, Beauty, and Makeup Services
- Awarded Apprentice of the Year for exceptional performance and dedication to the craft
- Completed a key training component in 6 months instead of the standard 9 months, demonstrating rapid skill development
Customer Service Representative
Hungry Jacks
01.2019 - 01.2020
- Handled customer orders and inquiries with a focus on fast, friendly service
- Resolved customer complaints professionally, ensuring high levels of satisfaction
- Worked in a team-oriented environment to maintain efficiency during peak hours
- Trained new staff members on customer service protocols and procedures
Education
Bachelor - CQU
Bachelor of Psychology
Townsville, QLD11-2024
Certificate 3 -
Hairdressing
Certificate 2 -
Hospitality
Year 12 -
Certificate
Skills
- Sales techniques
- Customer service
- Administration
- Leadership
- Teamwork
- Client engagement
- Social skills training
- Typing and written communication
- Quick typing
- Communication effectiveness
- Empathy and patience
- Microsoft outlook
References
Kelly Isaac, Previous boss, 0417 793 086
Timeline
Mental Health Support Worker
Selectability
01.2025 - Current
Hairdresser
Podium Hair & Beauty
01.2022 - Current
Apprentice Hairdresser
Utopia Hair & Makeup
01.2020 - 01.2022
Customer Service Representative
Hungry Jacks
01.2019 - 01.2020
Bachelor - CQU
Bachelor of Psychology
Certificate 3 -
Hairdressing
Certificate 2 -
Hospitality
Year 12 -
Certificate
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