ASHLEIGH MCNAB
Gympie,QLD
Summary
Forward-thinking team leader skilled at operating departments efficiently and safely to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Console Operator
7 Eleven
03.2024 - 08.2024
- Maintained a safe working environment by adhering to established health and safety protocols during console operations
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture
- Maintained cleanliness of Fuel station premises, resulting in a welcoming environment for customers
- Processed fuel and merchandise transactions by operating POS system with accuracy
- Ensured accurate cash handling and maintained a balanced register at the end of each shift
- Enhanced store organization and appearance by regularly restocking shelves and updating product displays
Customer Service Manager
Whites IGA
08.2019 - 01.2021
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Devised and published metrics to measure organization's success in delivering world class customer service
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Completed inventory counts and ordered merchandise
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Learned duties for various positions and provided backup at key times
- Managed inventory control, cash control and store opening and closing procedures
- Reconciled daily sales transactions to balance and log day-to-day
- Introduced new sales sections to improve customer satisfaction and local demand
Customer Service Representative
Woolworth's Group
07.2014 - 08.2019
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
- Restocked and organized merchandise in front lanes
- Monitored self-checkout systems and provided assistance or intervention where required
- Worked closely with shift manager to solve problems and handle customer concerns
- Mentored new team members on POS system operation, customer service strategies and sales goals
Customer Service Representative
Dan Murphy's Part Of The Woolworth's Group
01.2016 - 12.2016
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered constant flow of customer calls with minimal wait times
- Delivered prompt service to prioritize customer needs
Education
Coolum Beach High School
Maroochydore State High School
Skills
- Team Building
- Training and mentoring
- Safety
- Time Management
- Multitasking and Organization
- Attention to Detail
Certification
RSA
First Aid
CPR
Blue Card
Yellow Card
References
- Xena, 7 Eleven Manager
0439 600 897
- Lauri, Whites IGA Store Manager
5341 8573
Timeline
Console Operator
7 Eleven
03.2024 - 08.2024
Customer Service Manager
Whites IGA
08.2019 - 01.2021
Customer Service Representative
Dan Murphy's Part Of The Woolworth's Group
01.2016 - 12.2016
Customer Service Representative
Woolworth's Group
07.2014 - 08.2019
RSA
First Aid
CPR
Blue Card
Yellow Card
Coolum Beach High School
Maroochydore State High School
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