Ashleigh Mee

Promoted to General manager of the most profitable Zizzi in the company. Managed to push the standards to increase guest feedback and reviews, while lowering staff turnover and winning multiple awards in the process.

• Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
• Reduced employee turnover by fostering a positive work environment.
• Managed all aspects of daily operations, including managing budgets and inventory control
• Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
• Ensured compliance with all health department regulations as well as company policies and procedures.
• Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
• Correctly calculated inventory and ordered appropriate supplies.
• Won multiple awards throughout employment such as; Brand standards winner, most profitable restaurant and Best chain restaurant in Leicester.

Promoted to first supervisor and then Assistant manager, making sure to learn as much as possible about the role. Was solely in charge of all recruitment and training for the front of house team while AM. Led all staff meeting and training sessions. Also took on the role of compliance making sure we were up to date on all certificates, audits and brand standards etc. Hosted and managed door on all key dates, such as valentines day with 500 covers in a three hour window, making sure no guest were waiting for their reservation.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Led recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Started out as a server, focusing solely on customer journey and making sure all guests left happy. Then started to branch out and was trained on bar, hosting and Pass management.

• Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
• Contributed to team efficiency by promptly completing side work tasks during downtime periods.
• Streamlined reservation management, resulting in reduced wait times and increased table turnover rates.
• Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
• Increased guest return rate through personable interactions and genuine interest in their dining preferences.
• Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
• Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
• Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.

Greene King pubs and hotels, while mainly used as the local for the residents of the area they also hold many events, such as entertainment nights, weddings and corporate events. While in this employment I gained a wide range of skills, for instance being full bar trained, managing large events and making sure they ran seamless while juggling multiple different roles to deliver great customer service.

• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.

First hospitality job working part time while at University. Worked the till system taking orders and making sure no mistakes were made, delivered customer food and beverage while ensuring guest satifaction,

• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Streamlined order processing for increased efficiency through clear communication with kitchen staff.
• Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
• Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.