Ashleigh Mills
Alice Springs,NT
Summary
I am a dedicated customer service, administration and hospitality professional who has worked in a
variety of environments enabling a wide set of skills to be developed to support any number of
professional settings. Timely focus on meeting internal and external customer expectations in addition
to proactive communication and diligence ensures I am a valuable member of the organization
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Trafalgar St James Hotel
10.2022 - 02.2023
- Greeted incoming guests and customers professionally and provided friendly, knowledgeable assistance.
- Resolved guest problems and complaints.
- Confirmed reservations, communicated with guest, and updated personal records and bookings.
- Kept reception area clean and neat to give guest positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding guest and company.
- Managed multiple tasks and met time-sensitive deadlines.
Administrative Officer
Central Land Council
04.2021 - 08.2022
- Receive and record all incoming and out going mail for the company.
- Managed files and records and adhered to safety procedures to prevent breaches and data misuse.
- Prepared agendas and took notes at meetings to archive proceedings.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Allround Bartender and Waitress
DoubleTree Hilton Hotels and Resorts
03.2021 - 10.2021
- Scope: My role with Hilton focused on offering 5 star hospitality and serves to its customers and guest
- Key to the role is maintaining high quality serves and knowledge of menu and wine list while working in a fast-paced environment
- Some of my duties include setting up functions and events for up to 100 people, cash handling, making cocktails, running and preparing room service orders
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Reading Banquet event order (BEO) and setting up, hosting, serving and bartending for large banquets events
- Maintaining knowledge and understanding of all food and drink menus and restaurant promotions to ensure the best service for the customer
- Preparing and serving alcoholic and non-alcoholic drinks to patrons
- Preparing and running In Room Dining orders
- Answering questions from guests and resolving minor problems
- Setting up and maintaining breakfast buffet
- Stocking and maintaining the bar with all the required supplies and inventory
- Processing and collecting payments using POS system
BARTENDER, GAMING ATTENDANT AND WAITRESS
The Avonhead Tavern and One Good Horse Restaurant
06.2020 - 03.2021
- My role with The Avonhead Tavern and One Good Horse Restaurant focuses on meeting and exceeding guests’ expectations with exceptional food, beverage and gaming service
- Key to the role is maintaining a flexible approach and being detail-oriented while working in a fast-paced environment
- Some of my duties include providing an efficient and effective service to customers, following proper cash handling and guest checkout procedures, taking orders, assisting in food preparation and serving orders, preparing and making beverages and assisting in the day to day gaming operations
- Taking food and beverage orders and serving them to guests on a timely manner
- Maintaining knowledge and understanding of all food and drink menus and restaurant promotions to ensure the best service for the customer
- Preparing and serving alcoholic and non-alcoholic drinks to patrons
- Answering questions from guests and resolving minor problems
- Stocking and maintaining the bar with all the required supplies and inventory
- Processing and collecting payments using POS system
- Working with Pokie machines and reporting all machine faults
- Working with Pokie machines and reporting all machine faults and incidents to the supervisor
- Managing gaming floats and TAB floats
- Performing basic administration duties and ensuring compliance with Responsible Service of Alcohol, gaming legislation and health and food safety standards
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
SALES ASSOCIATE
Fairmont General Store
11.2018 - 01.2020
- Scope: My role with Fairmont General Store focused on providing exceptional service and support to customers in an efficient and effective manner to achieve store targets
- Key to the role was identifying opportunities and generating demand within the sales area
- Some of my duties included assisting customers, performing cash handling and daily till reconciliation, replenishing stocks, promoting and displaying merchandise, performing opening and closing procedures, responding to general customer inquiries, maintaining a safe working environment and working collaboratively in a team to deliver an unprecedented shopping experience for the customers
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Equestrian Trail Guide
Jasper Riding Stables at Fairmont Jasper Park
05.2018 - 10.2018
- My role with Jasper Riding Stables at Fairmont Jasper Park Lodge focused on providing high- quality horse-riding adventure experiences to customers using a warm and friendly customer service approach in accordance with professional safety standards
- Key to the role was exercising good judgement on day-to-day tasks and maintaining a flexible approach to work routines
- Some of my duties included leading guided horseback rides through the Canadian Rockies, maintaining knowledge of surrounding areas, providing navigation and orientation to guests, organising daily tour bookings and processing payments, providing horse care and upkeep and adhering to a culture of safety, as well as the policies and procedures of the Lodge.
- Guided groups of up to 6 people on scheduled tours daily between 1-3 hours.
- Built personal relationships with guests to promote positive experiences.
Education
HIGH SCHOOL DIPLOMA -
Our Lady of The Sacred Heart College
Alice Springs, NT2016
HIGH SCHOOL DIPLOMA -
Whanganui Girls College
Wanganui, New Zealand2015
Skills
- Team Collaboration
- Multitasking
- Problem Solving
- Time Management
- Leadership
- Professionalism
- Building Rapport
- Attention to detail
Accomplishments
- I am a dedicated customer service, administration and hospitality professional who has worked in avariety of environments enabling a wide set of skills to be developed to support any number ofprofessional settings
- Timely focus on meeting internal and external customer expectations in additionto proactive communication and diligence ensures I am a valuable member of the organisation.
Certification
TAB Training | New Zealand Betting Agency |
2020
First Aid Training | St. Johns Ambulance:
Australia | 2022
Timeline
Receptionist
Trafalgar St James Hotel
10.2022 - 02.2023
Administrative Officer
Central Land Council
04.2021 - 08.2022
Allround Bartender and Waitress
DoubleTree Hilton Hotels and Resorts
03.2021 - 10.2021
BARTENDER, GAMING ATTENDANT AND WAITRESS
The Avonhead Tavern and One Good Horse Restaurant
06.2020 - 03.2021
SALES ASSOCIATE
Fairmont General Store
11.2018 - 01.2020
Equestrian Trail Guide
Jasper Riding Stables at Fairmont Jasper Park
05.2018 - 10.2018
HIGH SCHOOL DIPLOMA -
Our Lady of The Sacred Heart College
HIGH SCHOOL DIPLOMA -
Whanganui Girls College
Similar Profiles
Christina VasquezChristina Vasquez
Bartender at Express St James HotelBartender at Express St James Hotel
Rachel GloverRachel Glover
Banquet Bartender at St. James HotelBanquet Bartender at St. James Hotel
Aoife LavelleAoife Lavelle
FS Primary One Teacher at St. Joseph and St. James Primary SchoolFS Primary One Teacher at St. Joseph and St. James Primary School
TRACI COATESTRACI COATES
Park Guide Casual at Alice Springs Desert ParkPark Guide Casual at Alice Springs Desert Park
Zeus Delos SantosZeus Delos Santos
Staff Nurse I at SingHealth Community HospitalStaff Nurse I at SingHealth Community Hospital