Ashleigh Nicholson
Rockhampton
Summary
With many years in the customer service industry, I am enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
3
3
years of professional experience
Work History
Social Media Manager
Ray White
05.2024 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
Administrative Officer
CDC South East QLD
06.2023 - 06.2024
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
Gym Manager
Snap Fitness
08.2022 - 06.2023
- Developed and executed weekly activities and social challenges, collaborated with various venues, and organized lunches to enhance client engagement.
- Oversaw the safety of over 30 clients in the gym, ensuring that all equipment met safety standards.
- Authored policy and procedure booklets to establish and maintain behavioral standards.
- Performed daily administrative tasks to support smooth operations.
- Designed and implemented over 3,000 fitness timetables, programs, and schedules.
- Reported maintenance and repair needs to management and managed inventory supplies.
- Conducted daily outreach with a goal of 30 calls per day to maintain client communication and service.
- Handled incoming calls related to concerns, inquiries, maintenance, and cancellations efficiently.
- Stayed current on emergency practices and procedures to ensure patron safety.
- Welcomed and engaged with members and guests, ensuring proper equipment usage and a positive experience.
- Managed daily business operations, ensuring smooth and efficient running of the facility.
- Managed social media accounts by creating engaging content and providing essential business information.
Bar Manager
The Goat Cafe and Bar
06.2021 - 12.2023
- Handled all day-to-day admin tasks such as alcohol ordering, maintenance checks, social check ups and onboarding staff members during the week.
- Effectively lead the bar staff, security and VIP team on Thursday, Friday and Saturday nights with clear instructions.
- Dealt with unduly intoxicated patrons and work with chaplains to insure the safety of them.
- Developed strong relationships with suppliers, negotiating favourable terms and pricing.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Education
High School Diploma -
North Rockhampton State High School
Rockhampton North, QLD11.2020
Skills
- Daily living support
- Housekeeping tasks
- Emotional Support
- Life Skills Development
Timeline
Social Media Manager
Ray White
05.2024 - Current
Administrative Officer
CDC South East QLD
06.2023 - 06.2024
Gym Manager
Snap Fitness
08.2022 - 06.2023
Bar Manager
The Goat Cafe and Bar
06.2021 - 12.2023
High School Diploma -
North Rockhampton State High School
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