Ashleigh Nolan
Morayfield,Australia
Summary
Friendly and enthusiastic, with over 10 years of specialisation in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Overview
14
14
years of professional experience
Work History
Cabin Crew Member
National Jet Systems
Brisbane, QLD
04.2025 - Current
- Resolved customer inquiries efficiently, enhancing overall travel experiences for passengers.
- Mentored new cabin crew, fostering a culture of teamwork and high service standards.
- Implemented cabin management strategies to optimize workflow during peak travel times.
- Conducted regular safety briefings, promoting awareness of emergency procedures among passengers.
Management
Drakes
Brisbane, QLD
02.2024 - 02.2025
- Supervised daily deli operations, ensuring compliance with food safety standards.
- Trained and mentored staff on best practices for product preparation and customer service.
- Streamlined inventory management processes, enhancing product availability and reducing waste.
- Fostered strong relationships with suppliers to secure quality products at competitive prices.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
Retail Assistant
Woolworths
Broadmeadows, VIC
10.2011 - 03.2022
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Review inventory and sales records to prepare reports for management and budget departments.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Enforce safety, health, and security rules.
- Assign employees to specific duties.
- Answer telephones and direct calls to appropriate staff.
- Perform bookkeeping duties, such as OH&S requirements.
- Total checks, present them to customers, and accept payment for services.
- Monitor food preparation or serving techniques to ensure that proper procedures are followed.
- Clean or sterilize dishes, utensils, equipment, or facilities.
Small Business Owner
Beachmere Takeaway
Brisbane, QLD
03.2022 - 02.2024
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Developed marketing strategies to enhance brand visibility and attract new customers.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Trained and mentored staff on best practices in food preparation and customer service.
Cabin Crew Member
Tigerair
Melbourne
02.2018 - 08.2020
- Delivered exceptional in-flight service, ensuring passenger comfort and satisfaction throughout journeys.
- Collaborated with team members to maintain safety protocols and conduct pre-flight checks.
- Assisted passengers with boarding procedures and provided information on flight details.
- Resolved customer inquiries efficiently, enhancing overall travel experiences for passengers.
- Dealing with medical emergencies with minimal equipment.
Education
Year 12 VCAL - undefined
Gladstone Park Secondary College
Gladstone Park, VIC10.2013
Responsible Service of Alcohol
Victorian Bar School
Melbourne, VIC06.2013
Skills
Customer and Personal Service
Critical Thinking
Instructing
Active Learning
Food Production
Sales and Marketing
Time Management
Judgment and Decision Making
Public Safety and Security
Timeline
Cabin Crew Member
National Jet Systems
04.2025 - Current
Management
Drakes
02.2024 - 02.2025
Small Business Owner
Beachmere Takeaway
03.2022 - 02.2024
Cabin Crew Member
Tigerair
02.2018 - 08.2020
Retail Assistant
Woolworths
10.2011 - 03.2022
Year 12 VCAL - undefined
Gladstone Park Secondary College
Responsible Service of Alcohol
Victorian Bar School