Ashleigh Paige Marano
Thuringowa Central,Australia
Summary
Dynamic Administration Officer with a proven track record at Townsville Logistics, excelling in organization and customer service. Recognized for enhancing operational efficiency and maintaining positive team dynamics. Skilled in financial record management and problem-solving, I bring enthusiasm and reliability to every task, ensuring a seamless experience for both staff and clients.
Overview
10
10
years of professional experience
Work History
Administration Officer
Townsville Logistics
01.2024 - Current
- Managed administrative tasks to support logistics operations and staff coordination.
- Organized meetings for management and team members effectively
- Processed invoices and maintained financial records for accurate tracking.
- Organised office kitchen and regular general office upkeep
- Brief work in recruitment
- Archived paperwork and organised folders for the relevant people
- Maintained inventory records and ordered office supplies as needed.
- Conducted data entry and maintained databases for operational workflows.
- Greeted visitors warmly upon arrival at the office premises.
- Responded promptly to customer inquiries via email or telephone calls.
- Answered phones, directed calls to appropriate personnel, took messages and responded to customer inquiries in a professional manner.
- Created spreadsheets using Microsoft Excel to track financial information.
- Prepared and maintained office filing systems, including paper and electronic files.
- Scanned documents into electronic format for storage in database systems.
- Organized special events such as conferences, seminars or workshops.
- Created purchase orders and tracked payments for vendor services.
- Maintained office equipment such as copiers, printers, fax machines; placed service calls when necessary.
- Verified accuracy of invoices before processing payment requests.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained front desk to provide positive first impression.
Shift Manager
Mcdonalds Fairfield Waters
01.2022 - 01.2024
- I was promoted to a shift manager from mid-2022 to January 2024, which helped to improve my ability to coordinate and delegate tasks to crew members. This includes taking and processing customer orders, handling cash and credit payments, money handling, and delivering food in a prompt but friendly manner. I worked with my crew and fellow managers to maintain smooth operations and high standards of customer service during high-volume rushes. I am able to swiftly and professionally address any customer complaints, making sure to resolve any complaints efficiently and sufficiently when requested. I gained experience in money handling, and counting, as well as changing out the cash drawers in the registers.
Crew Member
Mcdonalds Fairfield Waters
08.2019 - 01.2022
- I worked as a crew member until 2022, giving me experience with greeting customer handled payments via a POS system, fulfilling over 1500 orders per shift, maintaining clean dining areas, restrooms and work stations by independently and routinely sweeping, mopping, replenishing supplies and disposing of garbage. This helped me develop the ability to manage high stress situations.
Party Assistant
Hot Rock Adventure Centre
03.2017 - 07.2018
- I worked as a Party Assistant, or previously a Junior Shift worker, which included supervising a register, maintaining building upkeep and cleanliness through routine spot checks, and assisting customers with developing their climbing abilities to a higher level and improving their overall experience with friendly interactions and service.
Babysitter
N/A
11.2016 - 01.2017
- I regularly babysat for children, aged six to twelve years, using emotional intelligence and organisational skills to effectively manage and maintain a household.
- Supervised children during playtime and meal preparation.
- Communicated effectively with parents about daily routines and concerns.
- Maintained cleanliness and organization in play areas and toys.
- Responsibly watched children while parents were out.
- Responded promptly to children's needs, providing comfort and support.
- Maintaining a positive attitude while being patient and understanding with the children.
Education
YEAR 12 -
Southern Cross Catholic College
AnnandalePrep to Year Four -
Wulguru State School
WulguruCertificate III -
Retail
Certificate II -
Volunteering
Skills
- Optimistic
- Friendly
- Organised
- Reliable
- Well presented
- Enthusiastic
- Intelligent
- Trustworthy
- Quick thinking
- Team player
- Problem solving skills
References
- Bruce Miller, Retired - previous community officer for the Cowboys, 0488 011 642, brcmul01@gmail.com
- Rachel Edward Presbitero, Store Supervisor, Mcdonalds Fairfield Waters, 07 4778 3444, 0428005608, rachel.presbitero02@gmail.com
Awards
- Academic Diligence Award
- 2015
- 2016
- 2017
- 2019
- Consistency Award, Perfect Attendance 2016
- Optiminds First Place, Language Literature 2015
- Optiminds Honours, Language Literature 2016, 2018
- Australian Mathematics Competition, Certificate of Credit 2015
- Premiers Reading Challenge, Certificate of Achievement 2015
- Consistency Award, Perfect Attendance 2017 and 2018
- Employee of the Month, Awarded employee of the month twice for demonstrating outstanding communication and leadership skills, November 2020
Personal Information
- Age: 23 years old
- Date of Birth: 10/07/02
Timeline
Administration Officer
Townsville Logistics
01.2024 - Current
Shift Manager
Mcdonalds Fairfield Waters
01.2022 - 01.2024
Crew Member
Mcdonalds Fairfield Waters
08.2019 - 01.2022
Party Assistant
Hot Rock Adventure Centre
03.2017 - 07.2018
Babysitter
N/A
11.2016 - 01.2017
YEAR 12 -
Southern Cross Catholic College
Prep to Year Four -
Wulguru State School
Certificate III -
Retail
Certificate II -
Volunteering