Ashleigh Papworth
Croydon South ,Australia
Summary
Results focused Store Manager with 12 years experience in retail operations. Proven track record of improving store operations, increasing sales and reducing costs. High integrity leader, with strong planning and problem solving skills. Able to communicate effectively, motivate others and achieve results.
Overview
13
13
years of professional experience
Work History
Store Manager
Kmart Australia
Melbourne , Vic
07.2022 - Current
- Managed 10 stores of varying volume, across the Victorian East and Northern zones in a caretaking capacity.
- Create a strong store culture where all teams work together to achieve whole store success.
- Analyse data and implement strategies to maximize store sales and profitability.
- Establish excellent customer service standards and ensure all team members put the customer first at all times.
- Ensure everyday compliance with safety procedures.
- Monitor team member performance and identify performance gaps for corrective action.
- Utilise data and key performance indicators to identify areas of opportunity, and develop action plans for improvement.
- Liaise with national office team members and provide feedback on current processes and procedures
- Hold regular, weekly business meetings to ensure the management team are across all necessary business communications, and identify focus areas for the week ahead.
Line Manager
Kmart Australia
Melbourne , VIC
09.2015 - 07.2022
- Prioritise and delegate tasks to relevant team members in order to achieve KPI's.
- Coached, mentored and trained team members to maximise performance
- Collaborated with other world managers to ensure whole store success.
- Managed stock flow and ensured operational efficiency.
- Visual merchandising and customer service.
Team Member
Kmart Australia
Melbourne , VIC
10.2011 - 09.2015
- Shop floor operations including visual merchandising, loadfill, store presentation, price maintenance and customer service.
- Back of house operations including receipting, unloading trucks, decanting stock, backfilling, and fixturing overstocks.
- Cash handling and front end operations.
Skills
- Effective communication
- Problem Solving
- Decision-Making
- Operational Efficiency
- Process Improvements
- Achieve results
- Manage costs
- Collaborate with various stakeholders
- Multitasking and Organization
- Performance Monitoring and Management
- Training and mentoring
- Leadership Development
Timeline
Store Manager
Kmart Australia
07.2022 - Current
Line Manager
Kmart Australia
09.2015 - 07.2022
Team Member
Kmart Australia
10.2011 - 09.2015
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