Ashleigh Pavlakis
Caboolture,QLD
Summary
Driven supervisor with a proven track record at 7/11, excelling in staff management and strategic planning. Demonstrated ability to boost team morale and efficiency through effective training and mentoring. Skilled in complex problem-solving and delivering superb customer service, achieving significant improvements in customer satisfaction and operational workflows.
Overview
8
8
years of professional experience
Work History
Supervisor
7/11
06.2021 - Current
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Directed and supervised a team of employees.
- Created and enforced operational policies to optimize workflows.
- Created new strategies for improving customer service standards within the organization.
- Evaluated staff progress through regular reviews.
- Monitored employee productivity to provide constructive feedback and coaching.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Trained new employees on company policies, job duties, and performance expectations.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Delivered exceptional customer support through in-person and phone interactions.
- Monitored daily cash balances, and maintained banking relationships.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained daily banking for the store.
- Executed efficient stocking of beverages, snacks, and confectionery items to maintain availability for customers.
Crew Member
McDonald’s
07.2017 - 03.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
Caboolture State High School
Caboolture, QLD11.2019
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Superb Customer Service
- Strategic Planning
- Staff Development
Timeline
Supervisor
7/11
06.2021 - Current
Crew Member
McDonald’s
07.2017 - 03.2020
High School Diploma -
Caboolture State High School
Similar Profiles
Kevin ClementsKevin Clements
Maintenance Technician II at 7/11Maintenance Technician II at 7/11
Samantha Nicole GuerreroSamantha Nicole Guerrero
Retail Sales Manager at 7/11Retail Sales Manager at 7/11
Dave DouglasDave Douglas
Sales Associate at 7/11Sales Associate at 7/11