ASHLEIGH POLONSKY
Melbourne,VIC
Summary
Within any task I apply myself to I will never give up and will always finish the assigned task given to me in the workplace and university to the highest standard possible. Results-focused as a senior sales assistant/stylist, dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. I am able to smoothly handle questions and resolves concerns with great problem-solving abilities and attention to detail. I am have great multitask skills and manages time well to consistently meet performance targets.
Overview
6
6
years of professional experience
Work History
Stylist Assistant
Lovisa Pty Limited
Melbourne, VIC
09.2021 - Current
- Organized resources, records and personnel to accomplish aggressive targets
- Assisted in all aspects of business operations
- Managed team members to ensure targets are being reached.
- Provide great customer service experience and styling.
- Analyzed key performance indicators to identify effective strategies.
- Used POS system to process sales, returns, online orders, and gift card activations.
Internship, Buying Department
Supré
Chadstone
03.2023 - 05.2023
- Analyzed problems and worked with teams to develop solutions
- Sorted and organized files, spreadsheets, and reports
- Participated in workshops and presentations related to projects to gain knowledge
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Client Advisor
Tiffany & Co
Chadstone, VIC
10.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Utilized active listening skills to identify customer needs and provide appropriate solutions
- Responded to customer calls and emails to answer questions about products and services.
Call Center Agent, Covid Hotline
Acquire BPO
12.2020 - 03.2021
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Maintained detailed records of customer interactions using contact management software.
Youth Leadership
Glen Eira Council
Glen Eira
01.2018 - 12.2018
- City Council Youth Leadership Team
- Organising council events and ensuring they go smoothly.
Volunteer Stylist
01.2022
- Assisted with special events and programs
- Sew uncompleted outfits with time pressure
- Taking note where each model is and where they are up to in the preparation order
- Steam all clothing
- Set runway and pack thank you baskets.
Education
Bachelor of Fashion Enterprise -
RMIT
06.2024
Micro Credit: Agile Ways of Working -
RMIT University
09.2022
Micro Credit: Digital Tools For The Future -
RMIT University
04.2023
Micro Credit: Planning A Project -
RMIT University
04.2023
Micro Credit: Constructive Conversations -
RMIT University
08.2022
Micro Credit : Information Literacy: Key Concepts -
RMIT University
08.2021
Micro Credit: Womin Djeka Indigenous Orientation -
RMIT University
03.2021
VCE Year 12 Certificate -
Elwood Secondary College/Glen Eira College
01.2020
Certificate II & III in Events -
Holmesglen Institute
01.2020
Soul Stitches Sewing School
01.2017
Skills
- Communication
- Leadership
- Teamwork
- Time Management
- Sales Promotion
- Logistics Evaluation
- Brand Awareness
- Visual Merchandising
- POS Transactions
- Fashion Styling
- Housekeeping Duties
References
- Elnaz Shabanpour, Lovisa Pty Limited, Southland Previous Manager, 0422632520
- Kimberly Lay, Lovisa Pty Limited, Southland Manager, 0402821350
- Angelique Mutteake, Acquire BPO (Covid 19 Hotline ), Supervisor, 0402646293, angel.mtke@gmail.com
Timeline
Internship, Buying Department
Supré
03.2023 - 05.2023
Client Advisor
Tiffany & Co
10.2022 - 02.2023
Volunteer Stylist
01.2022
Stylist Assistant
Lovisa Pty Limited
09.2021 - Current
Call Center Agent, Covid Hotline
Acquire BPO
12.2020 - 03.2021
Youth Leadership
Glen Eira Council
01.2018 - 12.2018
Bachelor of Fashion Enterprise -
RMIT
Micro Credit: Agile Ways of Working -
RMIT University
Micro Credit: Digital Tools For The Future -
RMIT University
Micro Credit: Planning A Project -
RMIT University
Micro Credit: Constructive Conversations -
RMIT University
Micro Credit : Information Literacy: Key Concepts -
RMIT University
Micro Credit: Womin Djeka Indigenous Orientation -
RMIT University
VCE Year 12 Certificate -
Elwood Secondary College/Glen Eira College
Certificate II & III in Events -
Holmesglen Institute
Soul Stitches Sewing School
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