Ashleigh Seal

In this workplace i have learnt many skills outside of my comfort zone. I provided shampoo, conditioning treatments, scalp massages and blow-dried hair for clients. While also assisting to trims and colourings of many different clienteles hair. This position pushed me to overcome anxieties of meeting new people and improved my communication skills as i have participated in many client consultations and generalized conversation throughout the process. I was able to stock and retrieve supplies, arranging them in form of colour and sort, with rotation between new and old. I prepare dyes, cream, and other products needed for the service, and maintain a clean and organized work station.

In this position i learnt the skill of preparing specialty coffee such as lattes, cappuccinos, macchiatos and more. I have operated cash registers to process customer payments, giving excellent customer service to each person. I labelled and monitored supplies, aswell as stock rotation and inventory control. Along with that, i have frequently monitored all equipment and resolved equipment failure according to the manufacturers instructions. Always when on shift I followed food safety protocols and adhered to health department regulations on cleanliness and sanitation. i was put in many stressful situations, as the cafe can be quite a busy place, this has taught me to be able to maintain a calm demeanor during high-volume periods and special events.

As manager i have developed and maintained positive working relationships with staff, customers, and vendors.

• Monitored store operations to ensure compliance with company policies and procedures.
• Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques, while giving guidance and feedback.
• Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
• Investigated customer complaints regarding merchandise quality or availability promptly.
• Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
• Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
• Responded quickly and effectively to emergency situations as they arose and prepared detailed incident reports following any incidents that occurred during shifts.
• Enforced safety standards throughout the store including proper use of equipment.
• Managed daily cash intake by counting out registers and tabulating profits.
• Helped employees accomplish tasks during peak periods.
• Communicated with other shift managers to facilitate continuum of customer service.
• Positioned skilled staff in key areas throughout shift to optimize department productivity.
• Reported employee behavioral issues, losses and customer complaints to upper-level management.
• Coordinated shift workers for inventory receiving, auditing and restocking.
• Reinforced rules to promote superior employee performance.
• Taught staff upselling techniques to meet revenue targets.
• Managed schedules, accepted time off requests and maintained coverage for shifts.
• Delegated tasks to multiple employees while maintaining efficient workplace.
• Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
• Observed and monitored utilization of equipment.
• Directed and coordinated production activities, encouraging employees to meet specifications.
• Set up and adjusted machines and equipment to produce pre-determined results.
• Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
• Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
• Prepared operations data to produce comprehensive reports to management.
• Evaluated and assessed personnel to identify potential candidates for promotion.
• Determined budgets, production goals and rates based on company policies and requirements.

As a crew coach i have developed and implemented an effective training program for new crew members which i have adapted the skill of alternating it to benefit multiple different learning types and barriers between different people. examples of this include role play, spatial learning and a hands on approach, having all three combined it ensures all junior crew they will have the most understanding of each role they can take on. I have been able to monitor training through computer programs and constructed my own on floor training, providing constructive feedback on performance within cleaning, stocking, customer service and cash handling. I have taught and ensured all safety protocols were followed at all times by monitoring staff behaviors and providing corrective actions when necessary. I Always cultivate a positive work environment through recognition programs, employee engagement initiatives and team building activities.