Ashleigh Smith
PETERSHAM
Summary
Caring and skilled individual, passionate about positively impacting people and creating personalised support for others. Always looking for ways to improve an individuals well-being with a customised approach. Well-organised and resourceful with a detail-oriented and conscientious approach.
Overview
7
7
years of professional experience
Work History
DUTY MANAGER
Huntsbury Hotel
07.2018 - Current
- Trained employees in essential job functions.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Community Support Worker
Meditech
03.2024 - 06.2024
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
Education
Bachelor of Psychology -
Macquarie University
Sydney, NSW01-2025
Diploma of Social Science -
Western Sydney University
Sydney, NSW06-2018
Skills
- Customer service
- Customer service focus
- Time management
- New employee training
- KPI setting and review
- Conflict resolution
- Coaching and mentoring
ADDITIONAL INFO
- Full NSW Drivers License
Timeline
Community Support Worker
Meditech
03.2024 - 06.2024
DUTY MANAGER
Huntsbury Hotel
07.2018 - Current
Bachelor of Psychology -
Macquarie University
Diploma of Social Science -
Western Sydney University
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