Ashleigh Stevens
North Lakes
Summary
I am a 21-year-old Bachelor of Social Science graduate with a strong foundation in psychology and counselling studies. Having concluded my studies, I am eager to begin my career in Human Resources, where I can combine my academic knowledge with practical experience gained in customer service, compliance, and performance coaching. I am a passionate, driven, and hard-working individual with a genuine commitment to supporting people, fostering positive workplace cultures, and contributing to the success of an organisation’s HR function.
Overview
6
6
years of professional experience
Work History
Senior Claims Consultant
Auto General
02.2022 - Current
- Manage a diverse portfolio of complex insurance claims, applying policy, procedural and legislative frameworks in line with ASIC and GICOP requirements.
- Provide high-quality customer service and support, demonstrating empathy, active listening, and effective communication in often sensitive or high-stress situations.
- Interpret policies and make fair, compliant decisions that balance organisational objectives with customer needs — mirroring HR decision-making and policy application.
- Utilise performance management tools such as Power BI to track personal and team performance, identify trends, and contribute to workforce development discussions.
- Collaborate with the Team Leader to coach and support underperforming consultants, focusing on capability building and performance improvement planning.
- Maintain accurate case documentation and records, ensuring confidentiality, data integrity, and compliance with privacy legislation — key HR administrative competencies.
- Prioritise competing workloads efficiently while delivering consistent, timely outcomes within part-time hours, demonstrating strong organisational and time-management skills.
- Contribute to a positive team environment through collaboration, peer support, and constructive feedback — reflecting APS values of integrity and respect.
- Currently undertaking professional development by shadowing an HR team member to gain insight into HR operations, workforce management, and employee support practices.
Customer Service Team Member
Taco Bell
10.2019 - 02.2022
- Delivered friendly, efficient customer service in a fast-paced team environment, maintaining professionalism under pressure.
- Collaborated with team members and supervisors to ensure smooth operations and positive team dynamics.
- Resolved customer concerns with empathy and clear communication, demonstrating strong interpersonal and conflict-resolution skills.
- Followed company policies, food-safety standards, and workplace health and safety requirements, ensuring compliance and accountability.
- Trained new team members on service procedures and point-of-sale systems, fostering teamwork and skill development.
Education
Bachelor of Social Science - Psychology
University of Sunshine Coast
Moreton Bay11-2025
Skills
- Human Resources Foundations – Developing practical HR knowledge through shadowing HR staff and professional development activities to support a transition into the HR field
- Policy Interpretation & Compliance – Skilled in interpreting and applying organisational policies, legislation, and regulatory frameworks, including ASIC and GICOP standards
- Performance Development & Coaching – Experience using performance management tools (Power BI) to evaluate staff performance, identify development needs, and provide targeted coaching
- Workforce Data & Reporting – Competent in analysing performance metrics, preparing reports, and maintaining accurate records to support informed decision-making
- Employee Support & Wellbeing – Strong interpersonal and empathetic communication skills, grounded in psychology and counselling studies, to support positive staff experiences
- Conflict Resolution & Difficult Conversations – Proven ability to handle challenging discussions with professionalism, emotional intelligence, and fairness
- Confidentiality & Data Integrity – Trusted to manage sensitive employee and customer information with discretion, ensuring accuracy and compliance with privacy requirements
- Organisational & Time Management Skills – Experienced in managing large workloads, prioritising tasks effectively, and delivering timely, high-quality outcomes
- Team Collaboration – Works cooperatively with managers and colleagues to achieve shared goals and foster a positive, productive work environment
- HR Systems & Technology – Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) with emerging familiarity in HR Information Systems such as Aurion and SAP
Timeline
Senior Claims Consultant
Auto General
02.2022 - Current
Customer Service Team Member
Taco Bell
10.2019 - 02.2022
Bachelor of Social Science - Psychology
University of Sunshine Coast