ASHLEIGH THOMPSON-HUGHES
Brisbane ,QLD
Summary
Motivated and detail-oriented business graduate with hands-on experience through university projects involving research, data analysis, and strategic problem-solving. Strong communication and organisational skills developed through both academic work and hospitality experience in fast-paced environments. Eager to apply analytical thinking and a proactive approach to contribute effectively in a corporate setting.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Food and Beverage Attendant
Felons Brewery Inc Co
12.2025 - Current
- Delivered exceptional customer service in fast-paced brewery environment.
- Assisted in beverage preparation, ensuring quality and presentation standards.
- Maintained cleanliness of work areas, adhering to health and safety regulations.
- Collaborated with team members to streamline service processes and improve efficiency.
- Operated point-of-sale system accurately for order processing and payments.
- Trained new staff on operational procedures and customer service protocols.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
Bartender
The Bulls Head Pub
08.2025 - 11.2025
- Mixed and served beverages according to standard recipes and customer preferences
- Maintained cleanliness and organization of bar area to ensure efficient service
- Provided exceptional customer service, enhancing guest satisfaction and loyalty
- Handled cash transactions accurately, ensuring smooth payment processing
- Collaborated with kitchen staff to coordinate food and drink service
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Barista
The Hart of Hartford
09.2024 - 07.2025
- Crafted high-quality beverages utilizing espresso machines and brewing equipment.
- Provided exceptional customer service, ensuring positive experiences and repeat business.
- Maintained cleanliness and organization of workstations in compliance with health standards.
- Assisted in training new baristas on beverage preparation and customer interaction techniques.
- Handled cash transactions accurately while processing orders through point-of-sale systems.
- Collaborated with team members to enhance workflow and improve service speed during busy shifts.
- Implemented suggestions for menu improvements based on customer feedback and sales trends.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Hotel Receptionist
Travelodge
11.2021 - 04.2024
- Managed guest check-ins and check-outs efficiently, ensuring smooth front desk operations.
- Responded to guest inquiries promptly, enhancing overall customer satisfaction.
- Coordinated room reservations using hotel management software, optimizing occupancy rates.
- Assisted in resolving guest complaints effectively, maintaining positive relationships and service standards.
- Trained new reception staff on procedures and customer service best practices, improving team performance.
- Collaborated with housekeeping to ensure room readiness, contributing to consistent service quality.
- Maintained accurate financial transactions and records, ensuring compliance with hotel policies and procedures.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
- Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
Education
Master of Arts - International Business Management
Manchester Metropolitan University
Manchester, United Kingdom07.2026
Bachelor of Arts - Business Management With Law
Manchester Metropolitan University
Manchester, United Kingdom07.2024
Skills
Customer relationship management
Communication
Time management & multitasking
Teamwork
Problem solving
Cash handling / POS systems
Microsoft office
Timeline
Food and Beverage Attendant
Felons Brewery Inc Co
12.2025 - Current
Bartender
The Bulls Head Pub
08.2025 - 11.2025
Barista
The Hart of Hartford
09.2024 - 07.2025
Hotel Receptionist
Travelodge
11.2021 - 04.2024
Master of Arts - International Business Management
Manchester Metropolitan University
Bachelor of Arts - Business Management With Law
Manchester Metropolitan University