Ashleigh Uddin
ST GEORGES BASIN,NSW
Summary
I am a hardworking employee with customer service, multitasking and time management abilities.
I am devoted to giving every customer a positive and memorable experience with my friendly and responsible manner.
I am a highly-motivated and organised employee with desire to take on new challenges. I have a strong worth ethic, adaptability and exceptional interpersonal skills.
I can work effectively unsupervised and continue to strive to succeed.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager
Total Solutions Plumbing
ST GEORGES BASIN
2018.01 - Current
- Maintained filing system for records, correspondence and other documents.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Beauty Therapist
St Georges Basin Hair and Beauty
ST GEORGES BASIN
2022.06 - 2023.11
- Performed skin analysis to determine client needs and advised on suitable treatments.
- Provided facial massage, waxing, tinting, manicures and pedicures for clients.
- Maintained cleanliness of the salon by disinfecting tools and equipment after use.
- Prescribed skincare products according to individual customer requirements.
- Provided advice on beauty treatments such as facials, body wraps and massages.
- Assisted in maintaining stock levels of all beauty products used in the salon.
- Organized appointments with clients and managed a busy schedule of bookings.
- Greeted customers upon their arrival at the salon and ensured that they were comfortable throughout their visit.
- Carried out procedures for hair removal using wax or laser technology.
- Kept up-to-date with new techniques in the beauty industry by attending training courses.
Retail Manager, Barista, Admin Assistant
Schutz Landscape and Garden
Tomerong
2018.01 - 2022.05
- Managed daily operations of the store, including opening and closing procedures.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Developed strategies for increasing sales and improving customer service.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Organized promotional events to increase brand awareness and drive sales growth.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Monitored store security systems to protect against theft or vandalism.
- Attended trade shows, conferences, and other industry events to stay current with trends.
- Established relationships with key suppliers in order to secure competitive pricing options.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Placed orders with suppliers for delivery of products required for daily operations.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Assisted in the preparation of monthly financial statements and reports.
- Reconciled bank accounts on a regular basis.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Reviewed customer accounts to ensure accuracy of billing information and payment terms.
- Assisted with payroll processing by entering employee hours into the system.
Retail Assistant Manager
Sunglass Hut
Nowra
2014.09 - 2016.11
- Assisted in the development of store policies and procedures.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Developed promotional strategies to increase sales and profitability.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Reaching Monthly KPI targets
Beautyluscious
Beautyluscious
VINCENTIA
2011.02 - 2014.11
- Beauty Services
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Restaurant Team Member
The 3 Gringo's
VINCENTIA
2007.09 - 2009.12
- Greeted customers and provided menus.
- Assisted in taking customer orders and providing recommendations.
- Delivered food to tables in a timely manner.
- Provided quality customer service with a friendly attitude.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Replenished condiments and other supplies at tables and stations.
Education
High School Diploma -
Vincentia High School
Vincentia, NSW2007-11
Skills
- Employee Supervision
- Account Reconciliation
- Customer Service
- Bookkeeping
- Office Management
- Business Administration
- KPI Tracking
- Market Research
- Ordering Procedures
- Retail Management
- Speedy and efficient
- Team leader
- Friendly and outgoing
- Client Relationship Building
- Customer Assistance
- Store Organization
- Waxing and hair removal techniques
- Lash and brow maintenance
- Nail Treatments
- Microdermabrasion knowledge
- LED light therapy
- Merchandise Restocking
- Manicures and Pedicures
- Flexibility and Adaptability
Certification
- Higher school certificate 2007
- Diploma in Beauty Therapy 2009
Timeline
Beauty Therapist
St Georges Basin Hair and Beauty
2022.06 - 2023.11
Office Manager
Total Solutions Plumbing
2018.01 - Current
Retail Manager, Barista, Admin Assistant
Schutz Landscape and Garden
2018.01 - 2022.05
Retail Assistant Manager
Sunglass Hut
2014.09 - 2016.11
Beautyluscious
Beautyluscious
2011.02 - 2014.11
Restaurant Team Member
The 3 Gringo's
2007.09 - 2009.12
High School Diploma -
Vincentia High School
- Higher school certificate 2007
- Diploma in Beauty Therapy 2009
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