ASHLEIGH URE
Sippy Downs,QLD
Summary
Honest and enthusiastic administrative expert with years of experience to back up outstanding planning, prioritisation, and communication abilities. proficient in managing tasks, creating and updating tracking spreadsheets, and writing reports and business correspondence. Exceptional team worker with expertise in streamlining workflow to optimize personnel strengths.
Overview
17
17
years of professional experience
Work History
ADMINISTRATIVE OFFICER-Educational Planning CELCAT
TAFE QUEENSLAND
06.2023 - Current
- Utilising various software packages including word. processing, spread sheeting and data input and Celcat Software.
- Providing support to the Planning Team with helping to draft planning documents and TQ1 knowledge sprints.
- Managing workflow and prioritising deadlines.
- Managing timetables and bookings, updating TQ1 with timetable information.
- Set priorities and problem-solved workflow issues to maintain rapport with teachers and managers.
- Assisted development and implementation of new procedures and developed strategies to streamline and improve the CELAT team.
- Developed and updated spreadsheets and databases.
- Respond to requests, offering support and tailored recommendations to address needs for room bookings.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Assisting the applications team with enrolments and processing of applications utilizing SMS and CRM.
ADMINISTRATIVE OFFICER - Human Resources
TAFE Queensland
03.2023 - 06.2023
- Utilising a number of applications including Microsoft Word, Excel, and other forms of data entry. Maintaining monitoring of multiple excel tracking registers.
- Assisting Human Resources Team in completing tasks quickly and effectively.
- Managing records, registering and distributing mail and correspondence. Keeping track of office supplies.
- Managing office equipment such as phones, photocopiers, and labels.
- Managing workflow and putting deadlines first.
- Managing official paperwork such as signings and minutes from meetings.
- Responded to employee inquiries regarding benefits and other HR topics.
- Checked references for potential candidates.
CUSTOMER SERVICE TRAINEE
TAFE Queensland
05.2022 - 03.2023
- Traineeship: Completed Certificate III in Business (Jan 2023)
- Provided every customer highest level of customer service by utilising in-depth product and service knowledge and creating welcome, pleasant experiences.
- Displayed a high level of professionalism and enthusiasm when interacting with clients and coworkers.
- Completed general administrative tasks like keeping track of records, filling out paperwork (such processing orders and payment claims), registering emails, and delivering correspondence in accordance with established protocols.
- Reacted constructively and pro-actively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
ASSISTANT MANAGER
RED ROOSTER
01.2021 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Cleaner
Australia Zoo
12.2019 - 01.2021
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used time management and efficient cleaning methods to meet deadlines.
PERSONAL CARER
Regis Aged Care
02.2016 - 12.2020
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
Commercial Cleaner
PJS Cleaning
02.2011 - 08.2013
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
Operator Technician
Starman Farms
01.2013 - 07.2013
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Set up machines to start production cycles and controlled machine settings.
- Operated Forklift
- Analysed and measured final products with precision tools to confirm compliance to specifications and standards.
- Fed raw materials and components into semi-automated machines according to production needs.
Retail Sales Assistant
Red Rooster Maroochydore
01.2007 - 01.2013
- Traineeship: Completed Certificate II in Retail Operations.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean and organized work environment to maintain customer safety.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Accurately handled cash register transactions while providing excellent customer service.
- Resolved customer complaints independently or with aid of supervisor.
- Utilised proper PPE and followed food-preparation safety and sanitation guidelines to reduce risks.
Education
Diploma - Business
Tafe Queensland
Gold Coast, QLD01.2025
Certificate III in Business -
TAFE Queensland
Mooloolabah, QLD01.2023
Bachelor of Digital Design Online - Digital Arts
Open University's Australia
Certificate II in Retail operations -
Chancellor State College
Sippy Downs, QLD2008
Skills
- Workflow Planning
- Team Work
- Time Management
- Learning Strategies
- Complex Problem Solving
- Records and Database Management
- Administrative and Clerical Support
- Reading Comprehension
- Task Delegation
- Service Quality Standards
- Advanced Excel Spreadsheet Functions
- Strategic Thinking
References
Jade Grabbe
Manager Educational Planning, Tafe Queensland East Coast
PH: 07 4120 6259
Email: jade.grabbe@tafeqld.edu.au
Janine Brumley
Team Leader, Administration, Tafe Queensland East Coast
Email: janine.brumley@tafeqld.edu.au
Lee Schmidt
Human Resources Manager, Tafe Queensland East Coast
PH: 0447 977 222
Email: lee.schmidt@tafe
Timeline
ADMINISTRATIVE OFFICER-Educational Planning CELCAT
TAFE QUEENSLAND
06.2023 - Current
ADMINISTRATIVE OFFICER - Human Resources
TAFE Queensland
03.2023 - 06.2023
CUSTOMER SERVICE TRAINEE
TAFE Queensland
05.2022 - 03.2023
ASSISTANT MANAGER
RED ROOSTER
01.2021 - 01.2022
Cleaner
Australia Zoo
12.2019 - 01.2021
PERSONAL CARER
Regis Aged Care
02.2016 - 12.2020
Operator Technician
Starman Farms
01.2013 - 07.2013
Commercial Cleaner
PJS Cleaning
02.2011 - 08.2013
Retail Sales Assistant
Red Rooster Maroochydore
01.2007 - 01.2013
Diploma - Business
Tafe Queensland
Certificate III in Business -
TAFE Queensland
Bachelor of Digital Design Online - Digital Arts
Open University's Australia
Certificate II in Retail operations -
Chancellor State College