Ashleigh Watkin
Oxley Park ,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Blacktown City Council
Blacktown, NSW
10.2022 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Child Care Educator
Kinda-Mindi Early Learning Centre
Glendenning, NSW
11.2019 - 07.2022
- Organized and implemented age appropriate activities to stimulate physical, emotional, social, intellectual development of the children.
- Utilized positive reinforcement techniques to motivate and encourage children's learning.
- Assisted in developing and implementing daily routines such as snack time, outdoor playtime, nap time.
- Observed child behavior to assess their needs and plan activities accordingly.
- Maintained a safe environment for all children under care by adhering to safety regulations.
- Participated in team meetings to discuss progress of each child's development and plan future goals for them.
Education
High School Diploma -
Rooty Hill High School
Rooty Hill09-2019
Cert 3 in Early Childhood Education And Care -
METS Training
Sydney, NSWDiploma of Early Childhood Education and Care -
METS Training
Sydney, NSWSkills
- Inbound and Outbound Calling
- Data Entry
- Account updating
- Complaint resolution
- Report Generation
- Paperwork Processing
- Calm Demeanor
- Critical Thinking
- Payment Processing
Timeline
Customer Service Representative
Blacktown City Council
10.2022 - Current
Child Care Educator
Kinda-Mindi Early Learning Centre
11.2019 - 07.2022
High School Diploma -
Rooty Hill High School
Cert 3 in Early Childhood Education And Care -
METS Training
Diploma of Early Childhood Education and Care -
METS Training
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