Ashleigh West
Seaford,SA
Summary
Proven leader with extensive experience in customer service management and problem-solving, notably at Specsavers. Skilled in fostering team unity and enhancing customer relations, leading to significant improvements in client satisfaction. Excels in multitasking and organization, adept at streamlining processes for efficiency. Demonstrates outstanding communication skills and a commitment to excellence.
Overview
17
17
years of professional experience
Work History
Store Manager
Specsavers
06.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Optical Assistant
Specsavers
08.2018 - 06.2022
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Implemented a patient follow-up system to ensure satisfaction with eyewear purchases and address any concerns, leading to higher customer retention rates.
Pharmacy Assistant
Amcal Max
07.2012 - 05.2018
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Merchandised over-the-counter goods and rotated stock.
- Delivery of medications to both peoples homes and nursing homes.
Store Administrator and Floor Manager
Rebel Sport
01.2009 - 04.2012
- Streamlined inventory management processes for improved accuracy and reduced waste.
- Handled customer complaints professionally, resolving issues quickly to maintain client satisfaction levels.
- Increased customer satisfaction by providing timely and efficient administrative support to store management.
- Contributed to higher sales revenues with exceptional attention to merchandise display and organization.
- Organized schedules for both full-time and part-time employees in accordance with company policies regarding overtime hours or time-off requests.
- Managed payroll and employee records, ensuring accurate compensation and compliance with labor laws.
- Ensured adherence to safety protocols throughout the store, minimizing workplace accidents or injuries.
- Facilitated open communication between staff and management, fostering a positive work environment that promoted teamwork.
- Maintained a clean and orderly back-office space; optimized storage solutions and streamlined overall functionality.
Till Operator
IGA Supermarket
02.2008 - 01.2009
- Maintained a well-organized workspace for improved efficiency during busy periods.
- Collaborated with colleagues to maintain a clean and inviting store environment that enhanced the overall shopping experience for customers.
- Enhanced customer satisfaction by providing efficient and accurate transactions at the till.
- Demonstrated excellent multitasking abilities by managing multiple tills simultaneously during peak hours.
- Increased operational efficiency by assisting with restocking shelves and maintaining product displays when not attending to customers at the till.
- Reduced wait times for customers by quickly processing payments and issuing receipts.
- Handled cash, credit, and debit transactions with precision, ensuring accurate drawer counts at the end of shifts.
- Ensured compliance with company policies regarding refunds, exchanges, and discounts while processing transactions.
Education
Certificate IV - Optical Dispensing
Australian College of Optical Dispensing
12-2024
Certificate III - Business Administration ( Medical)
Medical Administration Training
10-2017
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Customer service management
- Outstanding communication skills
- Friendly and positive
- Shift scheduling
- Cash management
- Policies and procedures
Timeline
Store Manager
Specsavers
06.2022 - Current
Optical Assistant
Specsavers
08.2018 - 06.2022
Pharmacy Assistant
Amcal Max
07.2012 - 05.2018
Store Administrator and Floor Manager
Rebel Sport
01.2009 - 04.2012
Till Operator
IGA Supermarket
02.2008 - 01.2009
Certificate IV - Optical Dispensing
Australian College of Optical Dispensing
Certificate III - Business Administration ( Medical)
Medical Administration Training
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